Full Two Way Integration
What do we sync?
We sync the details that exist in the PMS, such as:
- Room Information
- Room Name, Room Type, Room Number, and Floor
- Max number of guests, Number of beds, toilets
- Room Status
- Reservation Information
- Reservation Dates and Statuses - Confirmed / Checked-in/ canceled
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address
- Country by phone is pulled from the country code of the phone number
- Booking Source
- Market Segment
- Marketing Source
- Agent
- Rate Plan
- Membership
- Guest Billing with a live folio sync to ensure that the guest is getting the most up to date payment amount
- Integration does support Routing for VCC guests
- Access Codes
- Special Requests - used to mark Special Events that the guest is celebrating
What do we push back to the PMS?
Pre Check-in
- Updated Guest Contact information
- Phone Number
- Estimated Arrival Time/Departure Time
- Summary Notes
- Orders
- Early Check-in
- Late Checkout
- Room upgrade
- Custom Services
- Custom Questions field match
- Nationality
- Passport Number
- Passport Number will NOT be asked in the Pre Check-in if the Passport Number is already added to the Guest Profile
- Details from the Passport Document Upload (copy of the documents is not pushed)
- Passport Number
- Birth Date
- Expiration Date
Payment for Stay
Upsells
- Early Check-in
- Late Checkout
- Room Upgrades
- Custom Services
Additional Hold is not tokenized in Opera - a note is pushed with the last 4 digits of the CC
Pre Register Arrivals = Guests who have completed Pre Check-in
Queue Reservations - for guests who arrive before the room is clean are put in this section to notify
How to Find Logs in Opera:
Enter the Reservation/Guest Profile>Options > History
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