Duve is constantly improving the guest experience, and with our latest feature, we're making communication even more seamless. For hosts keen to engage with their guests via WhatsApp, Duve now introduces 20+ pre-approved templates to simplify your communication strategy.
As for this new capability, we've introduced a selection of templates tailored to different phases of a guest's journey, from confirmation of booking to post-stay feedback.
The Guest Journey touchpoints for these templates are:
Booking Confirmation - designed
Pre Check-in reminder 1 - a gentle reminder to complete online Check-in
Pre Check-in reminder 2 - a second reminder to complete online Check-in
Pre Check-in reminder 3 - a third and final reminder to complete online Check-in
Pre Checkout reminder
Pre Checkout reminder
Scheduled Message After Pre Check-in completed - designed to be sent after Pre Check-in is completed to supply the guests' their personal Guest App link
Arrival message - designed to be sent 1 day before Check-in date
- Diverse Range: Our suite of templates caters to a global audience with templates available in 5 languages: Spanish, Hebrew, German, French, and English.
- Tonal Versatility: Every brand has its unique voice, and so we've designed these templates in 3 distinct tones: formal, friendly, and playful. Whether you're conveying important information or just sending a warm welcome, there's a template to fit the occasion.
- Provider-Approved: For added peace of mind, all our templates come pre-approved by Meta, ensuring they align with the platform's standards and guidelines.
- Ease of Use: These templates are now a default feature for both existing and new Duve customers who don't have a custom number.
How to Set it up?
The feature is implemented in Duve in all of the places that you can select a WhatsApp templates and available only for customers who do not have a Custom Phone Number.
After creating a Scheduled Message, select WhatsApp as your Communication Channel, the templates will appear under the tab 'WhatsApp templates'
Click on a Reservation and click 'Start chat', then switch to the Whatsapp option and open the Canned response
All of the templates will appear under the Whatsapp templates tab.
Once you select 'WhatsApp' as the Communication Channel, the canned response box will open and you can choose any templates from the list.