Duve has introduced a new feature that enhances the way hosts can offer upsells, both free and paid, by allowing them to select delivery days based on specific timeframes. This addition is set to revolutionize the upsell process, offering more flexibility and precision.
The update under 'Upsells' management enables hosts to specify availability windows, ensuring that hosts can maximize the availability to guests to book services.
Scenario: A host wants to ensure that the upsell does not have any further availability for the same day, then it can still be booked according to the next day's availability.
New Settings are available for the 'Off market time'
- Allow Orders (Allow booking for the next day) - guests will be able to order for the next available day if the designated delivery period has passed on the current day.
- Block Orders (Don't allow booking) - guests will only be able to order during the designated time.
The Guest Experience
'Allow order' will appear as / 'Block all orders' will appear ➝
How to Set It Up
- Go to ‘Upsells’ > ‘Manage’ and select a current or new custom service.
- In the ‘Availability’ subsection, you’ll find new options for managing service availability times.
- The ‘Off-market time’ option allows you to define hours when the service is not available. When enabled, it will display as 'Off market time: [Beginning Hour] [End Hour] until the next available day’.
Tricks & Tips
- Align with Operational Hours: Ensure your off-market times align with your operational capabilities to avoid overbooking or underdelivering.
- Communicate Clearly: Use the description fields to clearly communicate availability and any restrictions to guests.
- Monitor and Adjust: Regularly review the effectiveness of your set timeframes and adjust based on guest feedback and operational efficiency.