Skip to main content

New! Support for Free text WhatsApp messages

Alon
Duve is happy to present an Enhancement of WhatsApp Messaging Capabilities in Duve.
 
This feature of free text WhatsApp messaging within Duve, allows hosts to communicate more freely and directly with guests. This feature aims to bypass the current limitation of only using pre-approved WhatsApp templates, thus improving the flexibility and personalization of guest communications.
 
Currently this is only supported for hosts without Custom Phone numbers. If a host has a Custom Phone number and would like to enable this functionality, please contact Duve's Support Team.
 

Overview

When a host writes  a guest a message via the Communication Hub or sets up a Scheduled Message, Duve has implemented the following flow in the backend to ensure delivery of the message. The guest must 'opt-in' to receive the messages from their Host.

If a guest has not communicated with the host via WhatsApp in the last 24 hours, Duve will request from the guest to open a new WhatsApp session.

 

Screenshot 2024-04-24 at 12.34.02.jpeg

If the guest would like to receive the Host's message, they will click 'View Messages'. Then the guest  will receive the messages that was sent by the host. 


4737236afd0c79901b086e2076aa1765.jpeg

From this point forward, the guest has allowed the host to free text message them for a 24 hour period. If the guest responds to the messages sent from the host, this 24 hour period keeps getting extended. 

If a guest is already in communication with a host, the message is sent directly as free text.

 

Template message to open the Session:

{{guestGreeting}} You have {{number_of_pending_messages}} new message request(s) from {{companyName}} regarding your reservation for {{Check-in date}} - {{Check-out date}}"
 
The translation is supported for Duve's supported languages. 
 
 

Logs and Monitoring-

  • Template Sending: A Log will appear when sending the initial WhatsApp session request template.

    Screenshot 2024-04-24 at 12.44.14 PM.png
  • Session Activation: A Log will appear when a guest activates a WhatsApp session via the template.
    Screenshot 2024-04-24 at 12.44.26 PM.png
  • Delivery Failures: A Log will appear for any failures in message delivery, providing details for troubleshooting.
  • Host Interface: Indicators showing the message status ("waiting for guest approval") and tooltips displaying message content for host visibility.
  • Message hour: The hour that appears in the message matches the host company settings timezone.
 
 
 
 
 
 
 
 
 

Related articles

Comments

0 comments

Please sign in to leave a comment.