Duve improved the integration capabilities with Optima 1 PMS. The primary goal is to ensure a more comprehensive and efficient data flow between Duve and the PMS for Billing Information, enhancing the guest management experience.
This feature supports both the main booker and companions. Duve maps five field matches as part of the billing address:
- Billing Company Name
- Billing Address
- Billing City
- Billing Country
- Billing Postal Code.
If the information exists in Optima, it will be pre-populated for guest confirmation or modification. Any changes made by the guest will be pushed to new fields in Optima.
How to Set It Up?
To ensure that the custom questions are mapped correctly, please ensure that each Custom Question is aligned with the correct field match.
Go to Settings > Check-in > Custom Questions and select the field match for your Custom Question.
- Billing company name
- Billing address
- Billing city
- Billing country
- Billing postal code
Pre-Populate
If any of these fields are already populated in the guest profile of the guest in Optima, the custom question will be pre-populated in the Online Check-in.
If the guest would like to change the information that is pre-populated, they will be able to edit the information. When the information is synced to Optima, Duve will add the new billing information as an additional billing address to the guest profile.
Note: Duve can not currently mark the new Billing Address in the profile as the default.
For the full information on the Optima 1 integration, please see: Optima 1 Integration Specs
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