Currently, hosts are required to update the checkout time in both the Opera PMS and Duve systems separately. This duplication increases the likelihood of manual errors and leads to discrepancies, particularly affecting the functionality of mobile keys, which rely on the checkout time set in Duve. Automating the synchronization of the checkout time from Opera PMS to Duve will streamline operations, and help hosts with updating the ETD only in the PMS which will update Duve accordingly.
Overview
The new capability automates the synchronization of the Estimated Time of Departure (ETD) from Opera PMS to Duve. This ensures that the checkout time is accurately reflected in both systems without the need for manual updates. Here are the features overview and benefits of this update:
- Automatic Synchronization: The checkout time updated in Opera PMS will automatically synchronize with Duve.
- Trigger-Based Updates: The synchronization will be triggered whenever the checkout time is updated in Opera PMS.
- Real-Time Data Handling: Real-time updates without any manual intervention.
Functional Requirements
- Rounded ETD Display:
- ETD values will be rounded down to the nearest half-hour.
- If the minutes are less than 30, the time will be rounded down to the hour (e.g., 15:29 will display as 15:00).
- If the minutes are 30 or more, the time will round up to the next half hour (e.g., 16:31 will display as 16:30).
- Duve will synchronize All reservations & sub-reservations ETD
Use cases:
- Ensure Mobile Key Functionality: If you have mobile keys connected to Duve and the mobile key setup will stop according to the guest ETD(Assa Abloy), The mobile key will work according to the updated checkout hour, eliminating discrepancies and enhancing the guest experience.
- PMS late check-out upsells: Hosts who sell late check-out upsells in their PMS, can continue doing so without updating the guest ETD manually in Duve. Once the guest purchases the LCO via the PMS, Duve will sync the updated departure time and will provide the guest access to the room accordingly.
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