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New! Webhook trigger for Reservation details updated

Paulina Weinreich
Updated
Duve is proud to introduce a new outgoing webhook product, designed to enhance operational efficiency and guest experience management for our customers. This new capability, "Reservation Details Updated," allows hosts to receive real-time notifications whenever specific fields within a reservation are modified. This feature will streamline processes such as key release adjustments based on updated guest information, ensuring a seamless experience for both staff and guests.
 

Overview

The "Reservation Details Updated" trigger condition enables hosts to monitor changes in crucial reservation details and respond promptly. This new functionality is part of our ongoing effort to provide more robust and flexible tools for our clients, helping them optimize their operations and improve guest satisfaction. The use cases for this feature include:
  • Triggering a webhook when the Estimated Time of Departure (ETD) changes.
  • Triggering a webhook when the Estimated Time of Arrival (ETA) changes.
  • Triggering a webhook when the stay date changes.
Upon these changes, the third party will receive detailed information including the ETD, ETA, reservation ID, reservation external ID, check-in date, check-out date, and PMS external ID.
 
 

How to Set It Up

Setting up the new webhook in the DuveConnect outgoing page ➝
  1. Navigate to DuveConnect:
    • Go to Settings > Connections > DuveConnect > Outgoing.
  2. Add New Trigger:
    • Select Add New Trigger and choose "Reservation Details Updated" from the options.
  3. Select Trigger Conditions:
    • After selecting "Reservation Details Updated," a new dropdown will appear where you can choose from the following options:
      • ETA
      • ETD
      • Stay Date changed
Screenshot 2024-07-18 at 17.11.52.png
 
  1. Choose Fields to Trigger the Webhook:
    • Select the specific fields that will trigger the webhook. The available fields include:
      • Reservation ID
      • External ID (PMS ID)
      • Second external ID (PMS external ID)
      • Check-in date
      • Check-out date
      • Room number
      • Pre Check-in Link
      • sId - Guest App link URL
      • PreCheckout Link
      • Guest Area Link
      • Current Reservation Status
      • Source - guest booking source
      • Company Name
      • Company ID - Duve Company ID
      • ETD
      • ETA
  2. Save and Test:
    • Save the configuration and test the webhook to ensure it functions correctly.

Tips and Tricks

  • Monitor Key Changes: Focus on the fields most critical to your operations. For example, changes in ETA and ETD can significantly impact scheduling and logistics.
  • Use Detailed Fields: Utilize the comprehensive list of fields available to capture detailed reservation updates, ensuring hosts have all necessary information for operational adjustments.
  • Automate Responses: Consider automating responses to these webhooks, such as updating staff schedules or notifying relevant departments, to maximize efficiency.

Use Cases

Here are some practical examples of how the "Reservation Details Updated" webhook can be used:
  1. ETD Change:
    • A guest updates their estimated departure time. The webhook triggers, sending the updated ETD to the key management system, which adjusts the key release schedule accordingly.
  2. ETA Change:
    • A guest changes their estimated arrival time. The webhook sends the new ETA to the front desk/third party system, ensuring staff are prepared for the guest’s new arrival time.
  3. Stay Date Change:
    • A guest modifies their stay dates. The webhook sends the updated check-in and check-out dates to the housekeeping and room allocation systems, allowing them to adjust schedules and room assignments.

 

For more information on Webhooks, please see Outgoing Data (Previously Webhooks)

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