New! Create your own WhatsApp Templates in Duve

Overview

How to Set It Up?

Navigate to Settings ➝ Communication ➝ WhatsApp Templates.

Adding a New Template:

Click on "Add New Template" to open the template creation popup.

On the page, define the template name and add your text. If you want to create one template with multiple translations, click '+Add language'

Template Category:

For Pre Check-in messages, notifications, choose Utility

For Review requests, Upselling messages, choose Marketing

If rejected: If a template is rejected in one template category, please resubmit the same text using the other category. If the template is still rejected, please inquire with Duve Support.

Once you've filled in the content for all the required languages, click "Submit." The template will appear in the templates table with a "Pending" status.

Tracking Template Status:

• • The status column will display the current status of each template (approved, pending, or rejected).
  • The template status will be updated automatically on the page up to 5 minutes from the submission time, hosts can refresh the page and it will trigger the status action.
  • For approved languages, the status will be shown as "Approved."
  • Pending languages will have an indication next to the language name and rejected languages will be highlighted in red, with an option to delete or resubmit.

Managing Templates:

• • Existing templates are listed with their names, languages, and status (approved, pending, or rejected) and cannot be edited.
  • Hosts can delete templates by clicking on the three-dot menu next to each template.
  • Deleting a Template: If a template is already in use in scheduled messages, you'll be notified before any changes can be made.
  • To test and see how a WhatsApp template looks to your guests, please see How to Test WhatsApp templates

• Template names can be written with lowercase letters, spaces, and/or underscore.
  • Template names can only contain alphanumeric characters, underscores, and spaces. No other characters are allowed.

• Default Language: The first language is set to English by default. You can add additional languages by clicking "Add Language" and selecting the desired language.
• Hosts can not create templates with bolding through the Frontdesk or WhatsApp templates with buttons.
• Templates can not end with a dynamic parameter, or have consecutive dynamic parameters, such as {{1}} {{2}}
• If a reservation does not have a specific input for a dynamic parameter, the template will not be able to be sent.