Duve has released a new feature for hosts to be able to create their own WhatsApp templates. WhatsApp templates are crucial for communication via WhatsApp. Initiating any communication with guests must be done via a WhatsApp template.
How to Send A WhatsApp template to a guest:
Open the Chat and select WhatsApp as your channel. To find the templates to send manually, select WhatsApp and then go to ‘Add A Canned Response’
Select WhatsApp Templates tab > Click on the desired WhatsApp template:
Click Send for the WhatsApp template to send to the guest.
How to Test WhatsApp templates
Follow the steps for How to Create a Test Reservation in Duve and ensure to include a phone number to receive the WhatsApp template:
Note: Add required fields in order to create the test reservation - First Name, Room Allocation, At least 1 guest & Reservation Dates.
Choose the Desired WhatsApp template and then click Send.
Important:
- Please check on your phone and through the Duve Communication Hub that the message is sending properly to the guest
- Check to ensure that all languages which are set up in the WhatsApp templates are sending correctly with the proper inputs from the Dynamic Parameters
- Please ensure that the dynamic parameter has an input when you are testing the template
- For example, if the template has {{pmsExternalID2}}, your test reservation has to have that value also so the template will work
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