How to Test WhatsApp templates – Duve

Duve has released a new feature for hosts to be able to create their own WhatsApp templates.

Then login to the Account and create a test reservation and ensure to include a phone number to receive the WhatsApp template:

Note: Add required fields in order to create the test reservation - First Name, Room Allocation, At least 1 guest & Reservation Dates.

Open the Chat and select WhatsApp as your channel. To find the templates to send manually, select WhatsApp and then go to ‘Add A Canned Response’

Select WhatsApp Templates:

Choose the Desired WhatsApp template and then click Send.

Important:

Please check on your phone and through the Duve Communication Hub that the message is sending properly to the guest
Check to ensure that all languages which are set up in the WhatsApp templates are sending correctly with the proper inputs from the Dynamic Parameters
Please ensure that the dynamic parameter has an input when you are testing the template
- For example, if the template has {{pmsExternalID2}}, your test reservation has to have that value also so the template will work

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