New! Beta Product Builder for Menu Upsells – Duve

Duve introduces a new Menu on the upsell page: A new upsell Builder menu in addition to the upsell options. This tool gives hosts complete control over their menu offerings, ensuring services are aligned with their property’s brand, operational capabilities, and guest expectations. With this functionality, hosts can provide personalized, visually appealing, and operationally efficient menus that enhance guest satisfaction and drive sales.

The updated F&B Menu in the Guest App provides a seamless and simplified experience for guests when ordering free and Paid items. Here's how the experience looks and feels.

Overview

The Product Builder focuses on non-POS upsells, It empowers hosts to configure menus with ease, including adding menu items, setting prices, managing categories, and defining availability. Guests see a tailored, user-friendly experience during their stay, while hosts enjoy robust tools to manage and track orders efficiently.

The updated F&B Menu in the Guest App serves as an option for hosts without a POS integration. Hosts who use POS systems like Symphony integration as a POS require an integration to Duve. This standalone menu provides options for all hosts without a POS connection as a standalone solution

How to set it up:

Step 1: Add a New Menu

Navigate to Upsells > Manage > Add New > Menu in the Duve frontdesk.

Step 2: Configure Menu Details

Provide a Product Name and a Short Description to introduce the upsell.
Upload a Cover Image for the menu's main screen.

Step 3: Define Categories and Items

Use the "Product Inventory" section to add categories like "Breakfast" or "Drinks."
Add menu items under each category, including:
- Name and Description
- Price (optional for free services)
- Maximum/Minimum Order Limits
- Image per item for visual appeal.

Step 4: Set Availability

Define opening hours for when guests can place orders.
If applicable, configure order approval requirements.

Advanced

Public guest app mode:

A switch in the menu Builder (Advanced settings) enables or disables the Public Mode for the Guest App.

The option to activate or deactivate the Public Guest App is also available in the Guest App Builder.

Guest Experience:

Guests can view all products and services in the app without logging in.

When they select an item to order, the system prompts them to log in, continuing with the same behavior as custom products.

Conditions & limitations:

The Menu Product now supports advanced segmentation and condition settings,

similar to those available for custom products. This allows users to tailor menu visibility and

availability based on specific criteria.

Supported Conditions

Guest Attributes: Adults, Babies, Children, Birth date, Guest country, Membership, Last stay.
Booking Details: Booking source, Second label, Check-in options, Nights, Number of nights, Reservation status.
Room Details: Brands, Tags, Rooms, Floor, Additional fields.
Special Criteria: VIP Code, ID/Passport, Payment, Plan type.
Custom Questions: Custom Question A, B, C, D.
Timing: Arrive by, Pre Check-in, Pre Check-out.

Updated Guest Order Page Experience

The Order Page for guests now provides a more streamlined experience post-purchase.

The Cancel button has been removed to prevent order modifications after purchase.
Guests now see a "Have any questions?" message
with a "Chat with us" button for support.
- For companies where chat is disabled, the button will not appear