Duve now offers a new MRZ(Machine Readable Zone)Verification feature to enhance the document upload process for online check-ins. This feature ensures that guests upload valid, verifiable documents, aligning with compliance requirements in countries like Germany. By using AI-powered MRZ (Machine Readable Zone) verification, this update adds an extra layer of security and reliability to the check-in process while simplifying the workflow for both hosts and guests.

How to Set It Up
- Enable MRZ Verification:
- Navigate to Settings > Document Verification in Duve.
- A new Toggle name ID Verification exists.
- The tooltip will provide additional information about the feature.
- Mandatory Step:
- If you want this step to be mandatory, enable the Make Step Mandatory option. This will remove the “Skip” button for guests during the check-in process.
- Monitor Verification Status:
- View verification results (Passed/Failed) directly on the Reservations Page, Single Reservation Screen, and Tasks Page in Duve.
- If verification passes, the document ID will automatically sync with the PMS.
Notifications:
When MRZ Verification is turned on, hosts will get notifications by default in the Activity Log.
Hosts can also enable the emails for MRZ Verification failure.
Email Format:
Subject Line:
Use Cases
- For Hosts:
- Ensure compliance with legal requirements by verifying non-German guest passports for police reports in Germany.
- Automatically sync verified document IDs to the PMS, streamlining operations and reducing manual data entry.
- For Guests:
- Receive clear guidance on how to upload and verify documents successfully.
- Get real-time feedback on the status of uploaded documents, ensuring transparency and ease of use.
Guest Perspective:
When the guest is required to upload documents, they see:

When uploading the document fails:

Guests have 3 attempts to upload documents, after 3 times an error will appear telling them to contact the host. A notification will be sent to the host accordingly.
Note: The Guest will be allowed to move forward in the Online Check-in despite the 3 failed attempts.

When the Required Documents page is optional, scan later button is available:

Host Operations:
ID Verification column was added to the Reservation page:

ID Verification section added to the Reservation page:

ID Verification column added to the Tasks page:

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