Salto Mobile Keys | How to Connect

How to connect to Salto Mobile Keys & Duve

Supported Salto Products:

• Salto Bluenet (Online Keys, no download required!)
• Salto ProAccess (Offline Keys, Native App download required!)
• Salto ProAccessSpace (Offline Keys, Native App download required!)

Guest Usage

Guests will be required to download a Native App to their phones in order to use the mobile keys. When guests receive the notification that the key is ready, they will be lead to the page in the Guest App titled 'Room Key' where they will see their Room key and any common doors that are available to their reservation.

Setup on Salto SHIP Server

1. To connect to Duve, find your username and password or API Key on your Pro Access under Ship Protocol Credentials. Go to System>General Options>SHIP

1. The Salto Ship Server must be enabled
2. Transport Protocol needs to be HTTPS
3. If Authentication is Basic, then there is a username and password
4. If Authentication is Custom, you can use the API Key option

1. To Set up the IP/DNS to connect to Duve:
   1. You must add “https://”or http://  as part of the input for the IP/DNS
   2. Option 1:
      1. White-list the following Duve servers IP (54.217.85.205, 52.215.239.213, 77.137.44.14) has access to the Salto Pro Access server on port 8100.
      2. On Duve, the Salto Server IP/DNS would be entered as https://[YourPublicIp]:8100
   3. Option 2 Recommended:
      1. Create a port forwarding rule in your router / firewall configuration to direct traffic from port for example 9000 -> 8100 on for the specific keyserver IP
      2. Make sure your router has a static public IP with your ISP provider
      3. Discover your public IPv4 IP using the following url https://www.whatismyip.com/ or https://whatismyipaddress.com/
      4. On Duve the Server IP/DNS field would be entered as https://[YourPublicIp]:8100
         1. Use HTTPS if there is SSL encryption.
   4. Option 3:
      1. You can use https://ngrok.com for exposing the Pro Access server using https tunneling - you will need to register and setup the ngrok tunneling learn more here
      2. Get the address to connect the server after the setup and place that in Duve
      3. How to Set up NGROK Instructions or see Video: NGROK Setup for Duve Mobile Keys
         1. IMPORTANT NOTE: Always keep the NGROK open on your server or else the keys will not work. 

Setup in Duve

1. Go to Settings -> Key Providers and add Salto as a new key provider

Enter your username and password or API Key and Salto Pro Access Server’s IP/DNS.

• Turn on the switch for 'Are the Doors online?' only for Salto Bluenet 

When the connection has been successful, you will see Salto added under Key Providers:

Click on the Salto connection and you will see all the synced Keys - 

 

If you see that your guest doors are labeled as Common Doors, please write to our Support team at support@duve.com and send a list of which doors are supposed to be Guest Doors. 

 

SET UP THE KEYS

1. Go to the Rooms/ Rentals page in your Duve account and go into each Room/ Rental and add Salto and then assign each key to the corresponding Room under Key Provider.

1. Save.
2. When the key is confirmed, the field will be green. 

Video for Setup:

How to assign the doors to the keys

Done! Your guests will now be able to access their room key from their Guest App!

Limitations of the integration

• Duve does not take any access timeframes for doors in Salto, such as pool, spa or executive lounge.