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1-Way Sync (From PMS to Duve): Duve syncs only the following details from the PMS: Amount Due: The remaining balance owed by the guest. Amount Paid: The total amount already paid in the PMS. No...

Go to Upsells > Manage > Suppliers     Add the following information to create a third party supplier: Name Email Phone Number Country Preferred Language   Automatic Payouts In order for third-...

Guests will be required to download a Native App to their phones in order to use the mobile keys. When guests receive the notification that the key is ready, they will be lead to the page in the Gu...

This article explains the steps required to integrate Duve with your Medialog account. In order to begin, you must have an active Duve account.How to Connect Your Duve Account to Medialog:On the Co...

Q: Why does the dashboard show inactive features? Does it mean the platform isn’t really live?   A: The confirmation email, pre-check-in, arrival, and check out emails are Duve’s legacy emails whi...

Q: Which channel can I use to send messages? A: You can send any message you want using these channels: Duve chat, SMS, WhatsApp, and Airbnb (if available in the PMS).Q: Where will the replies from...

We’re excited to help you get the most out of Duve, a powerful platform designed to enhance your daily work experience. This guide is your go-to resource for learning how to effectively use Duve in...

Overview This article will give us some best practices for creating a Parking upsell.   Scenario #1 - Parking per stay: Upsell creation for "Parking" addition per stay. This can be set as a general...

Duve will allowed to configure which transaction codes will be ignored for the Guest Folio. The action will be made in the Connection > PMS & Channel Managers page (https://frontdesk.duve.com/sett...