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Sync Upsells back to Opera On Prem as 'Packages'

Alon
Updated
Duve has a new feature to push upsells into Opera on-prem as packages.
The host will be able to decide, per upsell, if to sync it to PMS as a "package" or "fixed"
 
This exciting new capability enables hotels and other accommodation providers to push upsells into Opera on-prem as packages, thereby enhancing their operations and accounting reports.
 
Overview
 
Duve will push the upsell back to Opera with the package code and the quantity of the upsell. The upsells that can be synchronized with Opera PMS include:
  • Late Check Out
  • Early Check In
  • Room Upgrade
  • Custom product Upsell

By default - The upsell will be synced as "Fixed Charge" where the Billing Identifier - must be the transaction code

 

When the toggle is 'On' - The upsell will be synced as "Package", Package Code should be set in the Billing Identifier set in the Upsell 

 

Important note: Paid check-in options are not supported.

 
How to Set it Up
 
To enable this functionality, a new toggle has been added in the "Advanced" section of the upsells in Duve.
 
 
Turn on 'Sync as package' to enable. Save the upsell so it will start syncing as a Package back to the Opera.
 
Starting now, instead of a charge that appears as a line in the folio, the upsell will be pushed as a package to your folio in the PMS.
 

Setup in Opera for Packages

 
 
Important note:
The price type, price, and setup should be performed in Opera and not in DUve.
Duve cannot override the setup that was created in Opera.
 
Setup In Opera should be created from the field in the blue color named "Packages"
 
 
 
Hosts can click on that file and select an existing package from the list or create a "new"
 
 
 
Hosts can double-click this line in the package window in order to set it up differently or create a new package -
 
Here, hosts can set up the code, the price, and the calculation rule which will apply to the setup in Duve
 
 
If the upsell package toggle is disabled the upsell will be pushed as a fixed charge as a line in the folio.
Hosts can view the charge and select the buttons - "Comments" or "Fixed Charges" in order to view the full payment
 
 
 
 
 
Note: Setup regarding price per night/guest should be created in Opera and will match the one in Duve
  • Hosts need to match the setup from Opera to the upsell setup in Duve ➝
 
 
 
 

Use Cases

1. Improved Departmental Coordination

Hotels can assign upsells to specific departments (e.g., housekeeping or F&B) more efficiently, as packages are designed to reflect department-specific services.

2. Enhanced Financial Reporting

By syncing upsells as packages, revenue and billing reports in Opera are more accurate and better organized, reducing manual adjustments.

3. Streamlined Operations for hosts

Given the extensive use of Opera 5.6 for hosts, this feature simplifies ensuring consistency in upsell management.

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