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OverviewFor hotels connected to Infor PMS, Duve now builds the amount due shown in Online Check-In (OCI) from Infor's live rate details instead of the guest folio while the reservation is still pre...

OverviewWhen you collect payment during online check-in, Duve can either charge the guest right away or place a pre-authorization hold on their card. Until now, the hold was always placed at the mo...

OverviewThe DuveAI Booking Agent answers questions from people who do not have a reservation yet, typically visitors chatting on your website. To quote real rooms and prices it needs live data from...

Overview - Chekin SDK Integration Many countries and cities require accommodation providers to report guest registration details, and sometimes ID documents, to the local police or statistics autho...

OverviewWhen a guest pays or leaves a card on file in Duve, your payment provider (PSP) tokenizes the card, so it's not stored as a raw card number. Pre-auth and tokenisation in OHIP takes that tok...

OverviewThe Self-Service Kiosk turns a tablet or kiosk device in your lobby into an unattended arrival station. A guest who arrives without completing online check-in can identify their reservation...

OverviewStaff Teams let you group the people who work in your property into named teams, such as Front Desk, Housekeeping, Concierge, Spa, or Maintenance, and then route a guest conversation to a w...

OverviewWhen a guest requests an early check-in (ECI) or a late check-out (LCO) in Duve, Duve writes a note on the reservation in Opera Cloud through the OHIP connection. Previously, that note carr...

OverviewRoom Upgrade Multi-Product Management lets you create multiple room upgrade products under the same brand, rather than a single catalog that every arriving guest sees.Each product is config...

OverviewThe Check-in week day and Check-out week day conditions let you limit a scheduled message to reservations that arrive or depart on specific days of the week. Check-in week day looks at the...