Guest Journey

Settings

• General Settings | Company Info
• Digital Spots
• Content Translations
• Extra Brands
• Notification Emails
• PMS & Channel Manager's

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Confirmation Email

• Confirmation Email

Check-in

• How to match Custom Question answers to fields in the PMS
• Opt-out for Marketing
• How to set up Nested Custom Questions
• Terms and Conditions
• Holistic Email Editor for Pre Check-in email reminders
• Security Deposit

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Guest Billing

• How to set up Additional Hold only
• Guest Billing - Installments - only available in Israel
• Split Payment for Sub Reservations Flow
• Advanced - Guest Billing
• Check-out Billing
• Check-in Billing

Arrival Info

• Arrival Info
• Arrival Email
• Arrival SMS
• Arrival WhatsApp

Connections

• Additional Fields Conditions by Reservation supported for Scheduled Messages and the Guest App
• Additional Fields for Reservations and Rooms/Rentals
• Available Data Points per Webhook Event
• Connections Overview
• Date and Boolean types for Additional Fields & Duve Connect
• DuveConnect

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Checkout

• Check-out Basic
• Checkout Instructions
• Reviews
• Extra Customization Checkout
• How to add a Review Link per Brand/Rental

Advanced

• Single Sign-On
• Rate Plan Translations
• How to set up Multi Factor Authentication
• Domain Verification By Brand

Digital Registration

• Digital Registration Process - How to Set it Up

FAQ & Best Practices

• Access Codes FAQ
• Arrival Info FAQ
• Booking.com Setup to ensure email & link delivery
• Branding FAQ
• Building your Guest Journey
• Check-in Options FAQ

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