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This article explains the steps required to integrate Duve with your Expedia group account. To begin, you must have an Active Duve account.Before you startWhat you need: Access to Expedia Partner C...

OverviewGuests can now scan their identity document at the start of the Online Check-In (OCI) wizard, and Duve will automatically read it and fill in their personal details for them.Instead of typi...

OverviewPayment Type Identification & Routing helps hotels automatically tailor payment flows based on how a booking will be paid. For StayNTouch (SNT) connections, this capability is not supported...

What "No Post" meansIn the Duve-Opera integration, "No Post" indicates that a guest is not permitted to charge purchases to their hotel folio ("Add to hotel bill" in Duve).When Opera sends "No Post...

Tag exclude: control who sees your content, products, and messagesUse the tag exclude to prevent specific content, products, or automated messages from appearing in reservations associated with cer...

When guests travel in groups or as families, a reservation often includes additional guests beyond the primary booker. Duve's Protel PMS integration can sync the profile data of these companion gue...

OverviewThe sync also flows in the other direction for contact details. When a guest's phone number or email address is changed or deleted directly in Opera (both Opera Cloud and Opera on-prem), Du...

Duve's Mobile Ordering menu tools give you two ways to personalize the guest ordering experience: Item Modifiers let guests customize existing menu items (e.g., sauce choice, size, add-ons), while ...

The Expedia Group integration brings your Expedia guest messaging directly into Duve's Communication Hub, so you no longer need to log in to Expedia's native inbox to talk to your guests.Connect Ex...

Q: I set the late check-out price as “% of stay/Accommodation”, but it’s not showing to guests. Why?A: When late check-out is priced as a percentage of the stay, the system needs access to the rese...