Paulina

Q: Why can't I see all the Tasks in my Duve account? A: Please ensure that your tasks page is set to 'Company Tasks' and then you will be able to see all the reservations and rentals. Q: How can I ...

Duve now supports the ability to sync guests data even when the Pre Check-in is partially completed. While the guest is moving through their Pre Check-in, Duve sends the data that the guest has ent...

 FAQsQ: Will there be any charges for using Motion before September 30, 2023?A: No, using Motion is free until September 30, 2023. After this period, it becomes a paid add-on. Q: How many photos ca...

For any service that is created in Duve that you would like to send back information to Medialog, here is what must be added from Medialog so that it will correctly sync back.  OverviewEach Upsell ...

'Rate Plan' and 'Market Segment' fields are available in the Communication Hub, Guest App and PreScheduled Messages for Duve customers using Mews.   Now you can target guests with different Rate Pl...

For any service that is created in Duve that you would like to send back information to Medialog, here is what must be added from Medialog so that it will correctly sync back.  OverviewEach Upsell ...

How to import Guest App postsCreate a section in the New Guest App. Navigate to the three vertical dots icon and click 'Import post'. Each post must be imported one at a time.  How to export Guest ...

This new feature simplifies the way hosts handle upsells by automating the sync process between Duve and Guesty. Gone are the days of manual input, as upsells sold through Duve will now be seamless...

This article will explain all General WhatApp information and the requirements to send WhatsApp messages to guests. WhatsApp templates are required by Meta in order to initiate WhatsApp communicati...

Q: What is the minimum distance to open a door with the geolocation tool? In front of the door? A few meters away? A: For Online Locks, a 100-meter radius check from the location of the property an...