Skip to main content
Duve Help Center home page
  • Sign in
  • Sign in
  • Submit a request
  1. Duve
  2. Communication & DuveAI

Communication & DuveAI

Communication Hub

  • New! AI Weekly Report
  • Auto Replies
  • Auto Translations
  • Broadcast Messaging
  • Canned Responses
  • Canned Responses Setup by Brand
See all 28 articles

SMS & WhatsApp

  • Unsubscribe Keywords
  • Easy Preview of SMS & WhatsApp Messages for Hosts
  • Create your own WhatsApp Templates in Duve (Coming Soon!)
  • SMS logic for contacting local phone numbers
  • Display Name for 1 way SMS - Short Name for SMS
  • Support for Free text WhatsApp messages
See all 14 articles

Custom Phone Number for SMS and WhatsApp

  • Managing your WhatsApp Sender within your Facebook Business Manager
  • Porting an Existing WhatsApp Number into your Duve Account
  • Verifying your Facebook Business Manager account
  • Customer Instructions to find FBManager - for Custom WhatsApp
  • Purchase a Custom Phone Number for your Duve account
  • Instructions to find your Facebook Business Manager ID for Custom Phone Number for WhatsApp

DuveAI

  • How to set up DuveAI SmartPriority
  • How to set up DuveAI SmartReply
  • DuveAI - How to test SmartReply
  • DuveAI
  • DuveAI Exception Rules for SmartReply Auto Answer Mode
  • DuveAI SmartReply - Escalation Message Settings

FAQ & Best Practices

  • Scheduled Message condition for ID Verification status
  • Communication Hub FAQ
  • How to send an Email Template manually
  • Cover image by Rental can be added to the Email Editor
  • Enhancing Analytics with Scheduled Message tags
  • Enhanced Flexibility in Scheduled Messages for Last-Minute/Reservation Created After Trigger Bookings
See all 20 articles
Duve