Duve customers can now connect their Vitrea smart home account and pull control all the room panels from their Guest App! To connect to Vitrea, please reach out to Duve's Support team to proceed.
Overview
Vitrea API, this process is fully automated, allowing Duve to pull the relevant data from Vitrea in real-time. Now, every door, panel, and key ID can be accessed seamlessly, improving the overall user experience for hosts and guests alike.
Key updates:
- Real-time access to doors, panels, and key IDs via the Duve Keys page.
- New “Open Door” quick action for easy access through the Guest App.
Vitrea Smart Home provides guests with the comfort of controlling their room from the Guest App by allowing them to open doors, switch lights on/off, and control the AC and room temperature. The radius is 1000 Meters, and GPS and location services must be enabled.
Sync and control Vitrea smart panels using the Guest app. The new integration is compatible with the following amenities/functions:
- Door locks
- Room lights
- "Do not disturb" sign
- AC control - Current temperature, Mode, and Speed
- The ‘open key’ function is now located, as a quick action, in the quick actions bar.
- Instead of syncing each smart panel data point, we sync the entire room while the data points are already related to each room.
Please note Vitrea is an add-on cost to the Duve subscription, if you would like to start the setup of Vitrea, please contact Duve Support.
How to set it up?
- Install the Vitrea Agent: Ensure that the Vitrea Agent received from Duve is being installed on the same computer that Vitrea is installed
- Duve Keys Page Setup: Once configured, go to the Duve Keys page to view all doors, panels, and key IDs synced from Vitrea.
- Assign Keys to Rooms: After syncing, assign the keys to the relevant rooms to enable full functionality for your guests.
You will receive an agent to download to the Assa Abloy server to allow Duve access to the rooms. Duve Agent is supported only for keys server computer 64-bit
Note: Only the Admin user of the Assa Abloy server can complete this process.
After you receive the Agent, open the file on the computer with the Keys Server and you will see 4 items.
Click the last file named ‘install.bat’ in order to download the Duve agent
- Then a pop-up will open depending if you’re an Admin on the current computer
- Click yes to install the agent
- Then a black window with the summary will be opened
- If the operation is completed successfully, you will see the Success message. Once you see the Success message, you can close it and you’re done!
In case, you do not see 'operation completed successfully' please reach out to Duve Support with a screenshot of the window that you see.
Complete the Connection
Go to Settings > Connections > Key Providers and add Vitrea as a new Key Provider
-
- Enter the API key from Vitrea
- Enter On Duve the Server IP/DNS field would be entered as https://[YourPublicIp]:8100
- Select the Duve Agent for the Remote Node ID
- Go to Settings>Check-in> Guest login and activate 2FA for login guest.
Go to the Rooms/ Rentals page in your Duve account and go into each Room/ Rental and assign each key to the corresponding Room under Key Provider.
Click Save.
Done! Your guests will now be able to access their room key from their Guest App!
Go to the Rooms/ Rentals page in your Duve account and go into each Room/ Rental and assign each key to the corresponding Room under Key Provider. Ech amenity that added should match the exact amenties of the room in Vitrea.
You're Done! Your guests will be able to access the Smart Home solution
Note: The panels will show to the guest in the Guest App only between the Hotel Check-in time until Checkout times set in Duve
The Guest App control will work in a radius of 500 meters from the location of the room
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