OHIP | How to Connect – Duve

This article explains how to connect an Oracle Opera Clouds account to Duve via OHIP.

Before You Start

Please verify the following information with your Oracle Account manager and then provide this information to your Duve Onboarding Manager.

Please make sure that you are running an Opera Clouds account and that you have an active subscription for OPERA Cloud Foundation.
Determine whether your Opera Cloud environment is Production or Non Production: Many hotels run non production OPERA Cloud environments as well as their production environment(s). This can be determined by your Oracle Account manager.
Region: The region in which the hotel’s OPERA Cloud environment is running.
Tenant / Chain Code: The hotel’s tenant code used to target the right tenant especially in OPERA Cloud environments that host multiple tenants.
Hotel ID: The OPERA internal ID of a hotel in the customer’s tenant.
SSD URL: The URL on which to create an integration user. (OPERA login page URL)

How to Set It Up

1. Duve Creates a New User for Your OPERA Account

Upon receiving the necessary details (listed above), Duve will create a new user for your OPERA account. The hotel then needs to approve this user through its Opera management user interface.

2. Duve Creates a New Environment

Duve will proceed to create a new environment for the integration, facilitating a streamlined connection between the two platforms.

3. OPERA Clouds Account Setup

The following steps guide you through the OPERA Cloud account configuration:

a. Creating New External System

Go to ADMINISTRATION > INTERFACES > BUSINESS EVENTS > EXTERNAL SYSTEM.

Create a New External System named DUVEOHIP.
- For hotel groups, have only one External System per Chain code.
- Register events from other connections separately.

Add Code DUVEOHIP

- Add 999 in the Sequence field (if already in use, choose another/any number)
image (271).png

Click on the Three dots icon and go to Publishers

Create a new Publisher. image (272).png

Add all External Systems in the Publisher.

If you are setting this up for multiple properties, do this for each property. image (273).png

4. Create a New External Database per Hotel

Go to TOOLBOX > SYSTEM SETUP > EXTERNAL DATABASE.
Create a New Database with code DUVEOHIPDB_[HOTEL_CODE].

In order to create a new Data base please follow the Oracle guide below

Make sure to get the have Database Task Enable.

5. Business Event Configuration

Navigate to ADMINISTRATION > INTERFACES > BUSINESS EVENTS > BUSINESS EVENTS CONFIGURATION.
Create new business events based on modules like Housekeeping, Profile, Availability, and Reservation.
Module Housekeeping
- Business Events:
  - New out of order
  - Update out of order
  - Update Room Status
  - New Queue Room
  - Update Queue Room
  - Delete Queue Room

Module Profile
- Business Events:
  - Delete profile
  - Merge profile
  - New Profile
  - Purge profile
  - Update profile

Module Availability
- Business Events:
  - Summary totals

Module Reservation
- Business Events:
  - Cancel
  - Check in
  - Check out
  - Delete reservation
  - Join guest
  - New Reservation
  - No Show
  - Reactivate No Show
  - Reactivate waitlist
  - Reverse check in
  - Update reservation
  - Turnaways

d. Enable Pre-Registration Check-In

Go to ENTERPRISE > OPERA CONTROL.
Ensure that Pre-Registration Check-In is ACTIVE.

e. Enable Fixed Charges

Go to ADMINISTRATION > ENTERPRISE > OPERA CONTROL > CASHIERING.
Ensure that transaction code by user role needs is DESACTIVATE.

7. Connection Activation

With all information collected and setups completed, your Duve CSM will activate the connection, ensuring a smooth and secure integration between your Duve and OPERA Clouds via OHIP.

By following these steps, you establish a robust connection, enabling a seamless exchange of data between Duve and OPERA Clouds, optimizing your hotel management operations.

8. Enable Pre Registration Check-in

Go to ENTERPRISE > OPERA CONTROL
Make sure the Pre-Registration Check in is ACTIVE

9. Enable Fixed Charges

Go to ADMINISTRATION>ENTERPRISE>OPERA CONTROL>CASHIERING (edited)
Make sure that transaction code by user role needs is INACTIVE

You're Done!

With all collected information and setup done, the CSM will activate the connection from your Duve account.

Important Note:

If you are using a Central Reservations System, and it is delivered through Opera OXI, the Central Reservations System must be added as a Publisher in the external systems in Opera for Duve.