This addition to the information sync allows hosts to differentiate guest experiences based on VIP levels, further tailoring offerings and communications to meet and exceed the expectations of every guest.
Overview
The VIP Status code is automatically pulled from Opera 5.6 and populated in the Connectivity section in the reservation within Duve. There is no setup is required on the host's side in order to see the VIP Status in Duve. Duve will only sync the VIP Code; the description will not be visible in Duve.
Note: The field only syncs once and cannot be edited or updated in Duve. If the guest's VIP status is updated from null to a status, it will sync. If the guest's VIP Status is changed from one status to another, this update will not be reflected in Duve.
Once populated, the VIP Status code can be viewed on the Reservation page.
Using VIP Status in Duve:
The VIP status code can be used in various places in the Guest Journey. In order to use it, it is important to remember that the code must be typed in the same text that was synced from the PMS.
Note: Adding the VIP codes is set up like creating tags; multiple codes can be added, and it is also case-sensitive.
Custom Questions: Use the VIP Status as a condition in the “Limit Questions by” section to tailor custom questions to guests.
Posts: Create posts that resonate with guests of specific VIP levels, ensuring content relevance.
Custom Products: Offer products and services that align with the expectations and preferences of various VIP tiers.
Scheduled Messages: Customize messaging based on the VIP status by adding it as a condition to the message, ensuring personalized communication.
Communication Hub: Available to filter Inboxes (Open, Closed, Priority, etc.) and Broadcast Messaging.
For full information on the Opera 5 integration, please see: Opera 5 on-prem Integration Specs
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