Opera 5.x and 20.x Cloud Integration Specs

How to Connect

• Opera 5 – Connect & Sync

1-Way Sync (from PMS to Duve)

Room Information

• Room Name

• Room Type

• Room Number

• Floor

• Max number of guests

• Number of beds

• Number of toilets

• Room Status

Related Articles

• Sync Room Status & Special Requests field from Opera 5

Reservation Information

• Reservation Dates

• Reservation Statuses (Confirmed / Checked-in / Canceled)

• Room Allocation or Room Type Allocation

• Guest Contact Information

  • Name

  • Phone Number (Country is derived from country code)

  • Email Address

• Booking Source

• Market Segment

• Marketing Source

• Agent

• Rate Plan

• Membership

• VIP Status

• Access Codes

• Special Requests (used to mark guest celebrations)

• Nationality (pre-populated)

• GDPR Acceptance (pre-populated)

Related Articles

• Pre-Populate Nationality for Opera 5 / Optima 1

• Sync VIP Status for Opera 5/6

• Guest Title is supported for Opera 5 / OHIP PMS

• New Marketing Source field condition for Opera 5 customers

• Support GDPR Acceptance Field Match with Opera 5 onPrem

• Update Specials section in Opera 5/6

• Sync Opt-In field for Opera 5 On-Prem

Guest Billing and Payments

• Guest Billing with live folio sync

• Integration supports routing for VCC guests

• Payment for Stay

• Additional Hold is not tokenized — a note is pushed with the last 4 digits of the credit card

Related Articles

• Opera 5 – User Defined Fields Match

2-Way Sync (from Duve to PMS)

Pre Check-In

• Updated Guest Contact Information

  • Email (only if the Pre Check-in is completed)

  • Phone Number

• Supported for Companions (syncs to Opera)

• Estimated Arrival Time – pushed to the reservation comments

• Opt-in Marketing – synced to the Mailing List field in the guest profile (only if Pre Check-in is completed)

• Summary Notes

Orders (Upsells Pushed to PMS)

• Early Check-in

• Late Check-out

• Room Upgrade

• Custom Services

Custom Questions Synced to PMS

• Nationality

• Address: Street, Street Number, City, Country, Zip Code

• Birth Date

• Gender

• Passport Number

• Passport Expiration Date

Note: Passport Number will not be requested during Pre Check-in if already added to the guest profile.
Passport document uploads are used to extract information, but the documents themselves are not pushed into Opera.

Related Articles

• Date of Birth condition for Scheduled Messages supported only for Opera 5/6

Pre Check-Out

• Estimated Check-Out Time (ETD) – pushed to comments only

Related Articles

• Sync ETD from Opera 5/6 to Duve

Opera Functionality

• Pre Register Arrivals – guests who completed Pre Check-in

• Queue Reservations – guests arriving before their room is clean are flagged in this section

How to View Sync Logs in Opera

Navigate to:
Reservation / Guest Profile > Options > History

Additional Tools

• How to Connect to Opera Reports for Opera v5 PMS