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Opera 5.x and 20.x Cloud Integration Specs

Nikki S
Updated
Full Two Way Integration

 

What do we sync?
We sync the details that exist in the PMS, such as:
  • Room Information
    • Room Name, Room Type, Room Number, and Floor
    • Max number of guests, Number of beds, toilets
    • Room Status
  • Reservation Information
    • Reservation Dates and Statuses - Confirmed / Checked-in/ canceled
    • Room Allocation (or Room Type allocation)
    • Contact information (Name, Phone Number, email address
    • Country by phone is pulled from the country code of the phone number
    • Booking Source
    • Market Segment
    • Marketing Source
    • Agent
    • Rate Plan
    • Membership
    • VIP Status
    • Guest Billing with a live folio sync to ensure that the guest is getting the most up to date payment amount
      • Integration does support Routing for VCC guests
    • Access Codes
    • Special Requests - used to mark Special Events that the guest is celebrating
  • Pre-populated Information
    • GDPR Acceptance
    • Nationality
 
What do we push back to the PMS?
Pre Check-in
  • Updated Guest Contact information
  • Estimated Arrival Time - pushed to the comments
  • Opt-in Marketing - synced back to the Mailing List field in the Guest Profile, only if the Pre Check-in is completed
  • Summary Notes
  • Orders
    • Early Check-in
    • Late Checkout
    • Room upgrade
    • Custom Services
  • Custom Questions field match
    • Nationality
    • Address: Street, Street Number, City, Country, Zip Code
    • Birth Date
    • Gender
    • Passport Number
      • Passport Number will NOT be asked in the Pre Check-in if the Passport Number is already added to the Guest Profile
  • Details from the Passport Document Upload (copy of the documents is not pushed)
    • Passport Number
    • Birth Date
    • Expiration Date
 
Payment for Stay 
 
Upsells
  • Early Check-in
  • Late Checkout
  • Room Upgrades
  • Custom Services
Checkout
  • ETD - pushed to the comments only
 
Additional Hold is not tokenized in Opera - a note is pushed with the last 4 digits of the CC
 
Pre Register Arrivals = Guests who have completed Pre Check-in
Queue Reservations - for guests who arrive before the room is clean are put in this section to notify
 

How to Find Logs in Opera:

Enter the Reservation/Guest Profile>Options > History

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