Pre-fill Guest Details - Opera, Optima, Mews

When a field already exists in the PMS, hosts can decide whether Duve should display these questions to guests. The host can enable a toggle per question in order to allow guests to edit the information that is pulled from the PMS.

Pre-populated fields supported:

• Mews:
  • Passport Number
  • Passport Issuing Country
  • Passport Expiry Date
  • Date of Birth
  • Nationality
  • Home Address
  • Home City
  • Home Country
  • Home Postal Code
• Opera 5:
  • Nationality
• Optima 1:
  • Passport Number
  • Date of Birth
  • Sync Billing Information (pre-populated)
    • Billing Company Name
    • Billing Address
    • Billing City
    • Billing Country
    • Billing Postal Code
• OHIP:
  • Home Address
  • Home City
  • Home Country
  • Home Postal Code

How to set it up?

In Custom Questions, a new toggle has been added to allow hosts to choose to display data already collected in the PMS. By default, the toggle will be turned on for all accounts (both new and existing), ensuring that all fields are visible by default.

Guest Experience

When a guest enters the Online Check-in, the guest will see the field populated if it was synced properly from the PMS.

If the guest changes the input, the field value will show as updated on the Reservation page and be pushed successfully to the PMS.

If the guest does not change the input, effectively confirming the information that was shown to them in the Pre Check-in, the reservation page will not present the information, and no data will be pushed to the PMS.