OHIP: Migrating to OCIM from SSD

How does it work?

All existing customers are set up with an SSD URL for their PMS connectivity to Duve. Oracle's team will update our customers to move to a new structure, called OCIM, which Duve supports. 

Once an existing Duve customer moves to OCIM from SSD, the reservation sync will be down - no new reservations syncing and reservation updates from Pre Check-in will not be sent to Opera. 

How to Update Duve that you are moving to OCIM

1. Email Duve Support team to notify them when you are moving to OCIM. Our team will help you navigate the process to ensure the least amount of downtime.
2. Once you have migrated to OCIM, a user with full admin access in your OHIP Environment should create a user and enforcement for the email ohip@duve.com and not under your personal email. Duve's Support team will be notified that you have started the migration process for OCIM.

To start:

Hosts need to go to their OCIM interface account in OHIP:

• Go to role manager
• Click User management
• Click Interface Users
• Click Manage interface users
• Create a user for us under the email ohip@duve.com
• WSACCESS role will be automatically granted
• Set Password expiry to 365 days if relevant

Once the host completes the process, Duve Support will get an email notifying them of the change. Duve's Support team Tier 2 members will be in contact with the Account Main Contact to complete the rest of the setup.

Approving Duve's user