New! Open Email in Browser

The “Open Email in Browser” feature allows guests to view any Duve email directly in their web browser.
This ensures that the email content — including images, design, and links — is always displayed exactly as intended, regardless of the device or email client used.

This feature provides guests with a reliable fallback option in case an email doesn’t render correctly on their device. It enhances the guest experience and reduces host support issues caused by unreadable or broken emails.

Why This Feature Matters

Email designs can display differently across devices and mail apps. When this happens, guests might see broken layouts, missing images, or unreadable information — including check-in details or upsell links.

By including an “Open in browser” link at the top of guest-facing emails, Duve ensures that all guests can easily access a fully functional, web-rendered version of the email with proper styling and personalization intact.

How It Works

1. Automatic inclusion
   The “Open in browser” link is automatically included at the top of all guest-facing emails from Scheduled Messages, Confirmation Email and Pre Check-in Reminders sent from Duve. Hosts don’t need to enable or configure anything.

2. Guest interaction
   When a guest clicks the link, the email opens in a new browser tab displaying a fully rendered, interactive version of the message.

   • All CTAs and links work as they do in the original email.

   • The web version is optimized for both desktop and mobile viewing.

3. Availability period
   Each web version remains available for 2 months after the email is sent. After that, the link expires automatically.

Benefits

For Guests

• Always access a perfectly rendered version of their email.

• View information clearly on any device or browser.

• Avoid confusion or missing instructions due to broken email layouts.

For Hosts

• Reduce guest support requests related to unreadable emails.

• Ensure all communications maintain consistent branding and design.

• Improve guest satisfaction and trust.

Frequently Asked Questions (FAQ)

1. Do hosts need to activate the feature?
No. The “Open in browser” link is automatically added to all eligible Duve emails. No setup is required.

2. Where can guests find the link?
At the top of the email, labeled as “Open in browser”.

3. What happens when the link is clicked?
The guest is taken to a fully rendered web version of the email in a new browser tab.

4. Is the browser version mobile-friendly?
Yes. The web view is fully responsive and adjusts to both desktop and mobile screens.

5. How long does the browser version remain accessible?
Each email’s web version is available for 2 months after sending.

6. Can the link be customized or removed by hosts?
No. The link placement and text are standardized to ensure consistent behavior across all guest emails.