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Previous Behavior:Previously, the 'In House (stay days)' condition in Duve's scheduled messages feature segmented users currently staying in the hotel based solely on their check-in and check-out d...

QR codes are the best way for your guests to connect to any place or service in your property through the digital experience.  How to Set Up Digital Spot  How Does it work?The QR codes allow your ...

Q: What is the "Missing documents" reminder email that the guest receives? Can it be stopped?A: This email will be sent by Duve as part of the pre-check-in process when required documents are missi...

The Orders page of Upsells shows all orders created by guests. The basic details of the most recent orders are shown in the main menu. By clicking on an order, the specific order page will show fur...

Overview The Guests review page is the Duve dashboard screen where all guest feedback collected at check-out is gathered in one place. When a guest completes the online check-out flow, Duve can as...

Duve now offers a new MRZ (Machine Readable Zone) Verification feature to enhance the document upload process for online check-ins. This feature ensures that guests upload valid, verifiable documen...

Overview SmartPriority reads every incoming guest message in your Communication Hub and decides how urgent the conversation is. It flags conversations as Low, Medium, or High so the ones that need ...

Manage your User Permissions here How to Create a User - see the step-by-step video   How to Create a User: Go to Settings > Users & Teams Click on "Add User." Enter the desired permissions fo...

How does configuring a custom email domain work?Duve can be configured to deliver emails to guests on your behalf via your email domain to increase guest engagement and brand awareness. Until this ...

Duve is happy to introduce new data to display from Mews based on guests' historical data. To better understand returning guests' journeys, Duve has now integrated with Mews to sync additional info...