Gil H

Q: Why does the dashboard show inactive features? Does it mean the platform isn’t really live? A: The confirmation email, pre-check-in, arrival, and check-out emails are Duve’s legacy emails, which...

Q: Which channel can I use to send messages?A: You can send any message you want using these channels: Duve chat, SMS, WhatsApp, Airbnb, and Booking.com (for supported PMSs) Q: A user is not seeing...

This webinar is designed for anyone new to Duve.The goal is to help you become confident in navigating the platform and using it effectively in your day-to-day work. We’ll cover: The Duve Soluti...

OverviewDuveAI is the artificial intelligence layer built into Duve's guest communication. Rather than one feature, it is a set of agents and tools that share the same knowledge about your property...

OverviewThis article will give us some best practices for creating a Parking upsell. Scenario #1 - Parking per stay:Upsell creation for "Parking" addition per stay.This can be set as a general orde...

OverviewSmartReply is the DuveAI agent that answers guest messages in your Communication Hub. It reads the question, looks up your property knowledge, writes a reply in the guest's own language, an...

Overview Booking.com protects guests by hiding their real email address. Instead of the guest's personal address, your reservation carries an alias on the guest.booking.com domain, and Booking.com ...

When a field already exists in the PMS, hosts can decide whether Duve should display these questions to guests. The host can enable a toggle per question in order to allow guests to edit the inform...

Duve has released a new communication feature, allowing hosts to communicate seamlessly with anonymous guests via WhatsApp. OverviewWith the new Anonymous Guest messaging, guests and potential gues...

Q: How much time does Duve save reservation information and guest contact information?A: The reservation information is saved in Duve and is never deleted. Certain features are not saved, however, ...