Q: Which channel can I use to send messages?
A: You can send any message you want using these channels: Duve chat, SMS, WhatsApp, Airbnb, and Booking.com (for supported PMSs)
Q: A user is not seeing the purple dots and flags in the communication hub for message priority or new messages. Their permission is manager and they have no restrictions. How to troubleshot?
A: The user should clear their cache in their browser and restart Duve. This should work to ensure that the new messages icon and message priority flag are shown on each conversation.
Q: Where will the replies from guests be received from other channels?
A: All replies are centralized in the communication hub.
Q: What is a canned response and how can I add them?
A: You can create a canned response, which is a custom library of frequently asked questions, to quickly respond to FAQs. To add a canned response, go to Settings > Communication > Canned Responses > Add New.
Q: Can a host send attachments to guests and vice versa?
A:
| SMS | Chat | |||
| Pictures/Files from Guest to Host (Host=Duve ComHub) | Yes | No | Yes | Yes |
| Pictures/Files from Host to Guest (from ComHub) | Yes - from Both | No - from neither | Yes - from Both | Yes - from Both |
Sending images and files via WhatsApp in the Communication Hub
Q: What does 'New Chat Message email failed to x" log error mean?
A: If you are seeing this error, it means that your account's domain verification has been not-verified. Please remove the domain verification from the account and complete it again, your company's IT team should be aware of how to complete the setup. For further instructions, please see: Domain Verification
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