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OverviewSupported Salto Products: Salto Bluenet - add-on for ProAccess (Online Keys, no download required!) Salto ProAccess (Offline Keys, Native App download required!) Salto ProAccessSpace (Offli...

This article explains the steps required to integrate Duve with your Medialog account. In order to begin, you must have an active Duve account.How to Connect Your Duve Account to Medialog:On the Co...

Q: Why does the dashboard show inactive features? Does it mean the platform isn’t really live? A: The confirmation email, pre-check-in, arrival, and check out emails are Duve’s legacy emails which ...

Q: Which channel can I use to send messages?A: You can send any message you want using these channels: Duve chat, SMS, WhatsApp, Airbnb, and Booking.com (for supported PMSs) Q: A user is not seeing...

This webinar is designed for anyone new to Duve.The goal is to help you become confident in navigating the platform and using it effectively in your day-to-day work. We’ll cover: The Duve Soluti...

OverviewThis article will give us some best practices for creating a Parking upsell. Scenario #1 - Parking per stay:Upsell creation for "Parking" addition per stay.This can be set as a general orde...

When a field already exists in the PMS, hosts can decide whether Duve should display these questions to guests. The host can enable a toggle per question in order to allow guests to edit the inform...

When creating a new Opera connection in Duve, with extra brands, you must assign the connection to the Brand so that you will be able to filter the Reservations page by Source Nickname to find the ...

    Duve customers can now connect their Vitrea smart home account and pull control all the room panels from their Guest App! To connect to Vitrea, please reach out to Duve's Support team to proc...

Q: If I update the guest profile in Optima with email address or phone number before the guest completes online check-in, will the details update?A: The phone number will not update, only room allo...