Paulina

A custom phone number is a branded number used for messaging guests from Duve. Duve customers can create brand visibility and empower 'Customer Confidence' to respond via verified communication cha...

Live Availability for Room Upgrades Duve will query the PMS directly for a live availability of the rooms in a hotel to give an accurate view of current availability for Room Upgrades. It gives acc...

Q: How can I send Scheduled Messages to the OTAs?A: If you have added the Airbnb and Booking.com direct integrations, adding Scheduled Messages by Chat will also copy the messages to the Airbnb and...

How to Set Up Your Online Check Out Journey  The Guest Experience Welcome Page:Step 1: Estimated Time of Departure PageStep 2: Checkout Billing pageStep 3: Checkout Instructions page (skipped if ...

Email Editor Capabilities - Full Webinar

Q: Is there a way to exclude specific dates from being offered for Early Check-in, Late Checkout, Custom products,  Room upgrade?A: It is not possible to exclude specific dates from being offered f...

Q: Is there a limit for the images in the Branding page (for Logo, Cover image and Favicon)?A:  For the Logo image, the limit is - JPG or PNG up to 500 KB, recommended size: 284px * 170px. For Cove...

To extract details from your guest's Online Check-in, Duve allows you to export the information into an Excel or CSV file. Go to the Reservations page and click the three vertical dots icon to pull...

OverviewDuve supports the two way sync of vat rate for upsells back to the folio in Apaleo for all payment methods for the upsells (pay by credit card, pay by cash, add to hotel bill) for the follo...

For the New Guest App, we recommend that you can create additional fields in Duve with all the information on the rental level and then add the additional field parameters to building a Guest App p...