Paulina

In order to sync upsells back to Thais, you must locate the Item Code in Thais and add it back to the Billing Identifier section of the Upsell Go to Configuration > Items  You can find the item set...

In order to sync Payment for Stay back to Protel Air, you must locate the TAA and ID number for the Payment Methods in Protel Air and add it back to the Billing Identifier and Fixed Charge section ...

In order to sync upsells back to Guestline, you must locate the Product Code ID in Guestline and add it back to the Billing Identifier section of the Upsell Go to Settings > Products   Choose any u...

In order to sync Payment for Stay and upsells back to Stayntouch, you must locate the Charge Code ID in Stayntouch and add it back to the Billing Identifier section of the Upsell. If there is no ex...

Duve syncs the Rate Plans into Duve. The rate plans are used to define the meal plans included in the reservation. For example, Bed & Breakfast is one level of board type, and Half Board is a highe...

The Auto reply feature allows you to customize an auto-reply message to your guests. You are able to choose when and how your message will be sent. Overview  The automatic message will be sent acco...

Here you can find a step by step instructions for switching the payment provider in your account. Important note:When a PSP is switched, all orders are set to Pay by credit card before are set to p...

Duve allows Pelecard and Credit Guard customers based in Israel to enable their guests to pay in installments. Before setting up Installments with Duve, please check that your Pelecard Credit Guard...

Duve offers integration to Adyen payment provider to enable guest billing, upsells and pre-authorization during the guest experience journey.Duve Supports: Payments Immediate Payment Payment for s...

Reservation is Cancelled in PMS, but not updated in Duve Please note that Duve will only sync updates to reservations, In order to further address this issue, please follow these troubleshooting st...