Paulina

Q: Is there a limit for the images in the Branding page (for Logo, Cover image and Favicon)?A:  For the Logo image, the limit is - JPG or PNG up to 500 KB, recommended size: 284px * 170px. For Cove...

To extract details from your guest's Online Check-in, Duve allows you to export the information into an Excel or CSV file. Go to the Reservations page and click the three vertical dots icon to pull...

OverviewDuve supports the two way sync of vat rate for upsells back to the folio in Apaleo for all payment methods for the upsells (pay by credit card, pay by cash, add to hotel bill) for the follo...

For the New Guest App, we recommend that you can create additional fields in Duve with all the information on the rental level and then add the additional field parameters to building a Guest App p...

Q: If you find yourself asking, what if one of my rooms/rentals has a different check-in option than the rest? Can I edit the check-in options per room/rental? Yes, you can! Go to the page of the s...

In order to sync upsells back to Minihotel, you must add any value back to the Billing Identifier section of the Upsell. Go to Advanced and put a numbered value ex. 3000 into the Billing Identifier...

Duve's new feature helps hosts to import multiple posts to the Guest App simultaneously, streamlining the design process and ensuring that creating a guest app look is smoother than ever.The new fe...

Q: How can I release access codes manually through Duve? A: Release codes is available in the "Task" screen, by clicking the 'Lock' icon or by sending a message with the dynamic parameters for Buil...

In order to sync upsells back to Beds24, you must locate the Info Code in Beds24 and add it back to the Billing Identifier section of the Upsell Go to Settings > Account > Preferences Add a value i...

1 Way SMSAll Australian customers who would like to SMS message their guests can add the 'HOTELFD' Sender ID to their Setup under Settings > Company Info. Adding the Short Name for SMS like shown b...