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In order to set up the upsell, please go to your Duve account and click on the Upsell you would like to add conditions for. Click on 'Standard Product' and then open the dropdown for Conditions.  A...

What does Duve sync to the Guesty unified inbox: Pre Check-in summary Note which includes a link to all uploaded Required Documents Order Summary Note Confirmation Email, Online Check-in, Arrival...

  The Guest App sections and posts are visible to the guests in their Guest App. Within each section, posts can be created using different types of content "blocks". Additional settings such as vis...

Auto Translate allows our host to automatically translate all manual messages to guests and from the account users according to their native language.From Guest to User - If the Auto Translate is t...

Digital spots are the best way for your guests to connect to any place or service in your property through the digital experience.  How to Set Up Digital Spot  How Does it work?The digital spots a...

After setting up all of your check-out basics, you can write your instruction for the check-out, so your guest would know exactly what to do before they depart. The purpose of this page is to instr...

Duve offers integration to Stripe payment provider to enable guest billing, upsells and pre-authorization during the guest experience journey. The Stripe Integration is available to all customers i...

To comply with the 2025 Spanish regulations, Duve clients based in Spain using Mews PMS need to forward guest information to the Guest Profiles in order to automate sending the details to the Spani...

General Transportation Upsell FAQ Q: Can I set this feature per brand? A: Yes. This feature is designed to address both operational and legal requirements. Inquire with Duve Support to adjust your ...

Broadcast Messaging & FiltersThe Communication Hub allows users to broadcast a message to groups of guests based on Smart Filters such as arrivals, In-House, and Departures. A user can also select ...