Sync Upsells back to OHIP as 'Packages' – Duve

Duve has a new feature to push upsells into "Ohip" & "Thais" as packages.

The host will be able decide, per upsell, if to sync it to PMS as "package" or "fixed"

This exciting new capability enables hotels and other accommodation providers to push upsells into Ohip and Thais as packages, thereby enhancing their operations and accounting reports.

The upsells that can be synchronized with Ohip PMS include

Late Check Out
Early Check In
Room Upgrade
Custom product Upsell

Important note: Paid check-in options are not supported.

With this new feature, you can decide which upsell to sync to the PMS as a "package" or as a 'fixed Charge'.

- By default - The upsell will be synced as "Fixed Charge"
  - Billing Identifier - must be the transaction code
- When it is 'On' - The upsell will be synced as "Package"
  - Package Code should be set in the Billing Identifier set in the Upsell

How to Set it Up

To enable this functionality, a new toggle has been added in the "Advanced" section of the Ohip and Thais interfaces.

Turn on 'Sync as package' to enable. Save the upsell so it will start syncing as a Package back to the PMS.

Set up in OHIP for Packages

Go to Admin > Financial > Rate Management > Package Codes and then click 'New' in the far right

Create the Package Code

Add the Proper Begin Sell date and End Sell Date. Click Save.

Define Transaction Details

Select the Transaction Code which is associated with the package

Note: For Room Upgrade - please ensure that you are using the transaction code for Accommodation.

Click the Checkbox for 'Tax Inclusive' if the amount pushed by Duve should be broken down in Opera to include the tax.

Transaction Codes list is found via the search icon:

Click Save.

Configure Posting Attributes

Configure Posting Type - this determines how the upsell is posted to the folio in OHIP

Included in Rate - upsell will be posted as included in the Rate
Add to Rate - Separate Line - will be posted as a separate line item
Add to Rate - Combined Line - will be posted as a combined line

Calculation Rule - define how the package should be calculated (flat rate, per room, per adult, per child, etc)

Posting Rhythm - define how it should be posted (Post Every Night, Post on Arrival Night only, etc.

Setup in Duve

Add the Package Code in the Billing Identifier field and enable the Toggle for "Sync as Package" ONLY

Starting now, instead of a charge that appears as a line in the folio, the upsell will be pushed as a package to your folio in the PMS.

Depending on the "Price Type" setup in Duve, the folio sync will vary in the PMS ➝

If it is set Per Night:

- Will be posted for every night in the reservation (Duve price will be pushed).

- If the guest will buy an existing package, it will be added to the existing quantity

If it is set calculated Per guest Per Night:

- Will be posted for every night in the reservation.

- Price will not be pushed (pms will use pms package price) with a selected quantity

- If a guest will buy an existing package it will be added to the quantity

If it is set 'Calculated by guests':

- Price will not be pushed (pms will use pms package price) with a selected quantity

- Cannot push this type of package twice

If it is set 'Fixed Price', 'By Bed Types', 'Per Sq M', 'Per Bathroom', 'Percentage Of Accommodation':

- The upsell will be posted on the deliver date

- price will be calculated in duve and pushed as a fixed price and quantity 1

- if the guest buys an existing package on the same day the price will be calculated and posted but the quantity will remain '1'

Note:

Please ensure that the upsell in Duve is set to a simple product price type.
If the Price Type is "Calculated per guest" or "Calculated per guest per night" Duve will not be able to support the sync of the upsell back to the PMS, if the guest has purchased the upsell a second time.
In addition, when the price type is "Calculated per guest per night" the price must match the one you set in your PMS as they must match in order for the sync to show the accurate price.

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