How to Connect Your Duve Account to Infor
On the Connect&Sync page, Add a New source and select 'Infor'
Username and Password:
When you create an account with Infor, you are given a username and password from the PMS.
Hotel Name:
In order to find your Hotel Name, go to your Infor Dashboard, select Guest Stay and the Hotel Name is available on the top right side of your screen
The API URL (only for OnPrem): This is only for users with local servers and not Cloud
*not mandatory
Add those details to the Connection page in Duve and click 'Connect'.
You're Done! Your Duve and Infor accounts are connected and rooms and reservations have synced.
Last Steps
Find your Connect&Sync source ID, written in the URL of the Infor connection
Email the Infor Support team or visit their website to open a ticket informing them that the Company is connected to Duve. Please provide the following information:
I am writing to you today to inform you that {{CompanyName}} has connected to Duve. Here is the API URL which must be added to complete the connection.
Please let me know when this is completed.
Additional Setup to Support Transactions (Payment for Stay, Upsells and Room Upgrades)
After successfully connecting your Infor account, go to the Infor connection and add the payment transaction codes to support payments sync and credit card types. Adding the transaction codes will allow Duve to push the transactions taken by Duve with the designated transaction codes.
The code will match the credit card types in your Infor account -
- Visa identifier code
- Mastercard identifier code
- Maestro identifier code
- American Express identifier code
- Diners identifier code
In case the guest's credit card is not one of the above, then, Duve will push the payment with the transaction code of Other/Kiosk payment type
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