How to Connect Your Duve Account to Infor
Step 1: Inform Duve Support or your Onboarding Manager that you are interested in connecting to Infor. Duve's Support team will provide the API URL.
Step 2: Email the Infor Support team or visit their website to open a ticket informing them that the Company is connected to Duve. Please provide the API URL:
Email the Infor Support team or visit their website to open a ticket informing them that the Company is connected to Duve. Please provide the following information:
I am writing to you today to inform you that {{CompanyName}} has connected to Duve. Here is the API URL which must be added to complete the connection.
Please provide the following credentials in order for Duve to complete the setup:
1. Tenant Code
2. Hotel Name
3. Username
4. Password
Setup in Duve
Add Credentials to Duve's Infor Connection oage
Username and Password:
When you create an account with Infor, you are given a username and password from the PMS.
Username Format: Username@TenantCode, both username and tenant code are provided by Infor's team
Hotel Name:
In order to find your Hotel Name, go to your Infor Dashboard, select Guest Stay and the Hotel Name is available on the top right side of your screen
The API URL (only for OnPrem): This is only for users with local servers and not Cloud
*not mandatory
Enter the Infor PMS Connection and update the credentials in the fields in the page. Click Save in the top right to establish the connection.
You're Done! Your Duve and Infor accounts are connected and rooms and reservations have synced.
Last Steps
Additional Setup to Support Transactions (Payment for Stay, Upsells and Room Upgrades)
After successfully connecting your Infor account, go to the Infor connection and add the payment transaction codes to support payments sync and credit card types. Adding the transaction codes will allow Duve to push the transactions taken by Duve with the designated transaction codes.
The code will match the credit card types in your Infor account -
- Visa identifier code
- Mastercard identifier code
- Maestro identifier code
- American Express identifier code
- Diners identifier code
In case the guest's credit card is not one of the above, then, Duve will push the payment with the transaction code of Other/Kiosk payment type
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