Duve is a direct partner with Holiday Taxis, a supplier for taxi services which operates with local suppliers in over 25,000 cities.
When activated, each host receives 4.5% commission for every transportation booking. Duve offers all hosts to enable the taxi services to provide this service to their guests, without any effort needed from the host. The service is available in all Duve accounts by default when the account is created.
To check all routes & destinations supported by Holiday Taxis please refer to this link and check the specific route from Airport to City - https://www.holidaytaxis.com/en/destinations/
Overview
A guest will be able to book transportation to and from their accommodation to any local public transit such as buses and train stations and airports via Duve's Online Check-in and Guest App, subject to available locations and available drivers for the dates of their stay. Once the guest has reported that they are planning to arrive by Plane or Train, the guest will see the prompt to purchase a transfer.
Guests will receive a confirmation email upon booking directly from Holiday Taxis with all of their flight information, including emergency numbers to call in case there is any issue with their pickups. The taxi driver is required to wait up to 2 hours from your estimated landing time at your Arriving Terminal in the airport.
Contacting the dispatcher: If the guest needs assistance upon arrival, call the Emergency Number in their Email Confirmation/Reminder to receive updates. Use the Supplier Reference Number as a reference to the dispatcher of your transfer.
Please note Duve's Supplier name is WISHBOX. All orders will be listed with the Supplier Wishbox, if you wish to contact the dispatcher on behalf of your guests.
Delays: When If a guest's flight is delayed, the driver will be aware of all flight delays as per the reported flight number in the confirmation email. A guest who has booked the transportation service should not be worried that their taxi will not be waiting for them upon arrival. If there are any doubts, feel free to call the specified emergency number on the Confirmation email from Holiday Taxis to speak directly to an Agent.
Cancellation Policy: The booking is 100% refundable up until 48 hours before the requested pickup time. After this time frame, there are no refunds on any orders.
No Shows: Guests and Hosts can contact Duve Support directly to report any No Shows. We request that the guest provide at least 2 pieces of evidence that proves that the taxi did not arrive, such as calling the emergency contact line for Holiday Taxis at least twice. Duve's team will report this No Show directly to Holiday Taxis and request a refund for the guest.
Additional services: If the guest would like to upgrade their transfer or purchase a car seat (for toddlers to small children), please reach out to Duve Support no later than 72 hours before your travel date. Upgrading the transfer will come at an additional cost which will be arranged by Duve Support by credit card only.
Duve Taxis By Brand
Recognizing the significance of clear communication and responsibility, we've introduced a new feature: "Duve Taxis per brand." This feature is designed to address both operational and legal requirements.
Inquire with Duve Support to adjust your taxi offerings for your whole account or by brand!
Local vendor
Some cities serviced with alternative transportation suppliers and HT kicks in only if 'no availability' is given from local vendor.
- Paris
- Nice-Cannes-Antibes
- Prague
- Porto
- Tel Aviv
- Eilat-Dead Sea
- Jerusalem
Waiting times:
- Holiday Taxis - up to 2 hours
- Local suppliers - up to an hour
For every local vendor we send to the guests, the following Service Note:
After leaving the baggage claim area in the airport, you will be welcomed by a professional driver that’s holding a sign with your name, ready to take you directly to your destination.
1. The driver will track your flight details to calculate your arrival time.
2. You are required to have a working mobile phone at the time of pick-up, for incoming phone calls or WhatsApp.
3. Each passenger is allowed a maximum of one large suitcase and one small suitcase.
4. Airport pickups include 60 minutes of free wait time.
Please note: our drivers do not have exact change, please try & bring the exact subtotal to be paid directly to the driver.
Addionaly, the message will have THE CONTACT INFORMATION (phone & email) AND NAME OF DRIVER
After leaving the baggage claim area in the airport, you will be welcomed by a professional driver that’s holding a sign with your name, ready to take you directly to your destination.
1. The driver will track your flight details to calculate your arrival time.
2. You are required to have a working mobile phone at the time of pick-up, for incoming phone calls or WhatsApp.
3. Each passenger is allowed a maximum of one large suitcase and one small suitcase.
4. Airport pickups include 60 minutes of free wait time.
Please note: our drivers do not have exact change, please try & bring the exact subtotal to be paid directly to the driver.
Addionaly, the message will have THE CONTACT INFORMATION (phone & email) AND NAME OF DRIVER
To receive your Duve Taxis Commissions
In order to receive the commission (including any commission from the marketplace) the host will need to upload an invoice under upsells > balance, the invoice will show once every month as long as the service is 7 days past delivery.
Within Duve’s taxis Duve collects the service fee directly from the guest and the guest pays the sum directly to the driver (either by cash or credit card, depending on the driver)
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