When testing Assa Abloy keys, please create 2 tests with the following scenarios:
- One reservation which was not completed Pre Check-in
- One reservation which has completed Pre Check-in
When creating a test reservation, please ensure:
- the reservation is coming from the PMS
- Guest Login is turned on
- Reservation status matches the 'Checked-in/In House' Reservation status in the PMS and the settings on the Key Provider
- Must have at least 1 guest (preferably 2)
- Reservation must be for check-in on the day you are testing
- Earliest Check-in hour must be taken into account in the customer's time zone
- Latest Checkout hour must be taken into account in the customer's time zone
Q: If I use the mobile key and the door flashes green but the door does not open?
A: Please check the keys setup and ensure that the key is intialized for each door.