How to set up Room Upgrades – Duve

Duve enables hosts to offer their guests an upsell for a Room Upgrade during their Pre Check-In process.

A Room Upgrade is an upsell offer for guests to pay x amount to stay in a higher-level room during their stay. This can be offered at full price or discounted price, the guest can also bid for it. It gives the guest an opportunity to upgrade their stay, and adds value for the hotel by filling their higher priced rooms.

This feature is available for Hotels Property Type only

How to Set it Up?

First, make sure all your rooms have the information needed, go to Rooms > Room type > set up description, amenities, add photos, etc.

The next step after setting up your room's information is to go to Upsells > Manage

Click on Add new and choose Room upgrade

Note: After creating the Room upgrade, edit the descriptions, photos and amenities only on the Room Upgrade upsell itself. Editing on the Room type will not reflect the updates in the Room Upgrade upsell.

Select Brands (if applicable)

Description

This is what your guests will see when this upsell is presented to them.

Booking options

Instant - Guests can instantly book from availability (Duve or Live Availability in Optima and Opera)
Required Approval - hosts need to approve the upgrade request (recommended option over instant to avoid issues)
Guest Bidding - allows guests to offer a bid for a room upgrade in the amount that they choose which hotel either approves or doesn’t

Room Types

Choose room types to be included in the room upgrade option.

You also have the option to edit the room types within Room Upgrade.

Price levels

Build your pricing level with the lowest and highest-priced rooms.

Default Pricing

Set your default price for the upgrade.

Payment method

There are two payment options in Duve:

Payment by Cash/ Add to Hotel Bill - Collected upon "Check-In" or Collected upon "Check-out" (for hotels only)
Payment by Credit Card (Payment by Credit Card is only possible if a payment provider is connected).

Availability

Block the visibility of the room upgrade upsell relative to the guest's Check in date.

There are two options:

Set to Always (Default state)
Before x hours/days before the Check-in date

When setting x hours/days before check-in date, the upsell will show relative to the guest's Check-in date AND reported ETA or the Account's Earliest Check-in time (if the guest did not complete Pre Check-in).

For more information: New! Block Room Upgrade relative to Check-in day

Discount (optional)

You can choose to enable discounts for the guests and choose how much discount the guests who will book their room upgrade through Duve will receive.

Extra pricing

Here you can add your high-season vs. low-season discounts or higher pricing.

Advanced options

Here, you can implement the specific currency, a cap to stop offering when x rooms are left within a room type, limit by booking sources & status, and set who will receive the order email.

The Billing Identifier field must be used according to your upsell/service setup in your PMS (Optima, Beds24). The name under the Billing identifier will need to match the name or ID of your PMS upsell exactly.

Live Availability toggle - Only for Opera 5, Optima 1 & Mews

Duve will query the PMS directly for a live availability of the rooms in a hotel to give an accurate view of current availability for Room Upgrades. It gives access to know all availability including out of order rooms, blocked rooms etc. Live availability is not automated, it is available upon request and requires additional setup.

Used for Optima, Mews & Opera 5 - turn on the Live Availability feature

Guest Experience

This is how it will be presented to the guests during the check-in wizard and the guest area:

How to Set it Up?

Guest Experience

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