Sub Reservations Logic and Behavior within Duve

On a reservation that is a sub reservation, there will be a block that notifies this is a sub reservation. This block also details which communications will be sent automatically to the guest, as long as they are enabled in the account

 

 

 

Communications to Sub Reservations

Automatic Email Communications are limited for Sub Reservations in order to reduce the number of emails the Main Booker receives, as typically the Main Booker and the Sub Reservations have the same contact information.

 

Dynamic Parameter

• Total Number of Guests - will reflect 
• Total Number of Rooms - will reflect the entire group of the Reservation
• Total Amount - will reflect only the main booker's reservation, not the sub reservations total
• Amount due - will reflect only the main booker's reservation, not the sub reservations total

 

Confirmation Email

• Sub reservations do not receive the Confirmation Email automatically 
  • Total Number of Rooms will reflect the entire group of the Reservation
  • Total Number of Guests will reflect only from the main reservation

Pre Check-in Email

• Sub reservations do not receive the Pre Check-in Email automatically 

E-Signature

• Total Number of Rooms will reflect the entire group of the Reservation
• Total Number of Guests will reflect only from the main reservation

Arrival Email

• Accounts with VR Property Type - Sub reservations receive the Arrival Email automatically if:
  • There is contact information in the sub-reservation
  • The conditions to send the Arrival Email are satisfied (i.e if completing online Check-in is required to receive the Arrival Email)
• Accounts with Hotel Property Type - Sub reservations do not receive the Arrival Email automatically 

 

Pre Check-out Email

• Sub reservations do not receive the Pre Check-out Email automatically 

 

Scheduled Messages

Scheduled Messages can now be sent to all guests including Sub Reservations, or only the Main Booker. This can be set in each Scheduled Message. 

• Sub Reservation will receive the Scheduled Messages if:
  • There is contact information in the sub-reservation
  • The conditions to send the message are satisfied
  • The "Send to" has been set to "All guests" 

Access Codes

Access Codes will be sent according to the Settings of the Access Codes release found on the Company Info page in the Settings. Each room in a group of reservations is treated as a separate reservation, so for example, if it is required to complete Pre Check-in in order to release the codes, this must be done on each reservation, including the sub reservations.

 

• Optima 1
• Mews
• Cloudbeds
• MiniHotel

 

FAQ:

If the contact information is the same for the whole group, does the main reservation still receive the arrival and scheduled messages for all the sub-reservations?

A: Yes. if the contact information is the same, the contact will receive the messages for all the rooms