Analytics

The Analytics page is your look into how your guests are engaging with Duve's auto communications, Guest App and Guidebook, and Upsells. 

At the top, the page can be filtered by Booking Sources and Date/Date Range. To view for other brands, switch to the brand in the top left.

The fields shown in the top row are averages of the amount of time of guest’s interactions with Duve services as calculated by Duve Analytics. Each percentage indicates an increase or decrease in engagement compared to the previous month (green for increase, red for decrease) The page’s default filter is by month.

Check-in

The Check-in analytics show the Conversation Rate for completing steps of the Pre Check-in wizard. The Auto-Collected by Duve shows all the statistics of information collected via the Pre Check-in for the month. You also have the amount of pay for stay received for the month and how many missing contact details are left to fill for the month.

Communication

The Communication Hub analytics show the amount of messages sent to guests for the date/date range selected. This section is divided into auto-messages sent, incoming messages and manual messages sent. You also can see the average number of messages per reservation. The response time section gives you insight into how long your response time is for guest inquiries.

Guest App

The Guest App analytics show metrics such as Average Sessions per reservation, total languages engaged, and most popular posts engaged by the guests.

• Available Guest Apps represents the number of guests that have accessed the guest app during this period. 

• Guests total duration is the average amount of time a guest spends on their Guest App

Public Guest App

This shows the analytics for the public Guest App, the posts and information that are visible without logging in to the reservation. This is broken down by Most Popular Posts, Languages, and Guests Total Duration.

Mobile Keys

AppUsage:

The ratio between doors being opened with a mobile key, out off all doors with smart lock

Avg opening door/day:

In the selected period, the number of doors opened with a mobile key divided by the number of days

Hourly opening door:

How many keys were used depending on the hour of the day

Upsells

The analytics for the Upsells include the most popular product orders for the selected time period and the new revenue made. You can see the types of upsells and how many orders have been made for it.

Digital Spots

The analytics show how many QR codes have been scanned for each one.

Pre Check-out

The Pre Check-out analytics shows the Conversion Rate for completing steps of the Pre Check-out wizard. The total average guest rating and feedback received by Duve shows all the information collected via the Pre Check-out for the month. To see the Reviews insights, click through to the next page. 

Export Data

To export data, please see this article: How to Export Data from the Analytics