Duve is thrilled to announce our latest integration with Hub OS, a leading task management platform designed for the hospitality industry. With this new integration, hosts and hotel managers can streamline their workflow, automatically logging guest requests as actionable tasks in Hub OS without any manual intervention.
Overview
By integrating Duve with Hub OS, hotels can ensure that guest service requests—such as housekeeping, room amenities, or maintenance—are efficiently communicated to their operational team.
Duve supports syncing Maintenance and Housekeeping tasks back to HubOS.
Special Fields Sync:
- Sync of Specific Date and Hour of Task
- Special Requests Field
Pricing
In order to open Hub OS integration, customers must purchase the Add-on. Hub OS is an add-on feature that will be available upon request with a 500 EUR setup fee and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.
Setup and testing is handled completely by the Duve Support team.
How It Works
The integration uses unique identifiers and webhooks to map tasks between Duve and Hub OS. The workflow includes:
- Custom upsell or Menu Product Setup: Hosts define free or paid upsells - custom services in Duve (e.g., towel service or deep cleaning).
- External ID Setup: Hosts define external IDs for each custom service in Duve (see below).
- Trigger Configuration: Hosts set up webhooks to send data to Hub OS whenever a guest requests a custom service.
- Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in Hub OS.
- Task Confirmation: Hub OS confirms task creation, which is logged in Duve for transparency.
How to Set it up?
What is needed to start the process?
1. Request/Locate Credentials for HubOS Integration from HubOS' Support team.
- Hotel ID
- Access Token
- Password Token
- HubOS Request Type
| How to Setup HubOS via DuveConnect - Click Below for Step by Step Instructions |
 |
In the meantime, Start Setup of Menus or Custom Products
Duve hosts can already start to set up a menu product or custom service and align it to Housekeeping and Maintenance Requests
Note: Please ensure that Housekeeping and Maintenance requests are separated to 2 separate products in Duve.
Within the Service setup
Services must be set to 'Free'
Each item must have an External ID in the upsell in order to successfully push to Flexkeeping.
Single Product:
Multi Product:
Mandatory Last Step
- Make sure the Room Number is set on the Room/Rental
To do this, please go to the Frontdesk.
Click on the Rooms/Rentals
Go into each Rental and check that the Room Number field is filled in as shown below:
External ID for Each Type of Service
These are examples, the real External IDs must also be requested from HubOS' team.
|
ID
|
Task Name
|
|
2
|
Change bed sheets
|
|
3
|
Request cleaning
|
|
4
|
Serve towels
|
|
5
|
Check minibar
|
|
6
|
Serve pillows
|
|
7
|
Serve amenities
|
|
8
|
Install baby cot
|
|
9
|
Install extra bed
|
|
10
|
Deep cleaning
|
|
11
|
Taps purge
|
|
12
|
Turndown service
|
|
13
|
Other task
|
|
14
|
Zip beds
|
|
15
|
Separate beds
|
|
16
|
Room service tray
|
|
17
|
Check
|
|
18
|
Review
|
|
19
|
Ventilate
|
|
20
|
Minibar restocking
|
|
21
|
Bellboy
|
|
22
|
Luggage
|
|
23
|
Ice bucket
|
|
24
|
Laundry
|
|
25
|
Valet
|
|
26
|
Securit
|
Hub OS
Browser
App
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