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Flexkeeping Task Management Integration

Paulina Weinreich
Updated
Duve is excited to announce its new integration with Flexkeeping, a leading task management platform in the hospitality industry. This integration enables hotels to streamline operations by automatically creating tasks in Flexkeeping based on guest activity or service requests within Duve.
The integration is designed to:
  • Enhance operational efficiency through automation
  • Eliminate manual task creation

  • Ensure consistent task management from guest request to completion

     

Pricing

 
In order to open Flexkeeping integration, customers must purchase the Add-on. Flexkeeping is an add-on feature that will be available upon request and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.

 

How It Works

The integration uses unique identifiers and webhooks to map tasks between Duve and Flexkeeping. The workflow includes:
  1. Custom upsell Setup: Hosts define free upsells - custom services in Duve (e.g., towel service or deep cleaning).
  2. Custom Service Setup: Hosts define external IDs for each custom service in Duve (see below).
  3. Trigger Configuration: Hosts set up webhooks to send data to Flexkeeping whenever a guest requests a custom service.
  4. Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in Flexkeeping.
  5. Task Confirmation: Flexkeeping confirms task creation, which is logged in Duve for transparency.
 

Define the Trigger

Set the trigger to execute when the order status is "Created" and the order type is "Custom Service."

Map Data Points

Ensure the following fields are sent from Duve to HotSOS:

FirstName, VerifiedFirstName, LastName, VerifiedLastName, OrderDetails, ProductDetails, RoomNumber, VerifiedEmail, External PropertyID, Booking ID/ Reservation ID,

 

 

1. How to find the flexkeeping_facility_id, log in to the Flexkeeping dashboard?

 

Go to My Hotel > Properties, add your Hotel's/ Branches, and you will get your ID from the table.

 

2. How to find flexkeeping_assignment_type?

The left-side menu of the Flexkeeping Dashboard shows multiple assignment types. The host can choose from the list below.

  • - task
  • - repair
  • - issue
  •  

3. How to find incoming_access_token?

Log in to Duve Host Dashboard, go to Settings > Connections > DuveConnect

You will see the Incoming tab as below

Go to Settings > Duve Connect > Add Incoming webhook and add the points below to Access scopes.

  • Order External ID
  • Order external status
  • Status timestamp

Copy the Access token as below,

Note: Select the values as given below.

 

 

Upsell configuration

Set up upsell services, go to the pricing and cancellation policy tab, add items, and while adding items, enter the External Id from the Flexkeeping Dashboard.

 

To get the list of External Ids or assignment codes, jump to Administration > Assignment Codes in the flexkeeping. Choose/ add your service and pick the # from a table.

The screenshot from the Flexkeeping Dashboard

 

Make sure the Room Number is there

It is an essential step to making APIs work. Make sure the Room number is set. If it is not, contact the support team for room numbers.

 

How to unsubscribe from the Flexkeeping status updates

Go to Duve Host Dashboard, go to Settings > Connections > DuveConnect

You will see the Incoming tab, Deactivate the used incoming webhook from the list.

 

 

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