Flexkeeping Task Management Integration – Duve

Duve is excited to announce its new integration with Flexkeeping, a leading task management platform in the hospitality industry. This integration enables hotels to streamline operations by automatically creating tasks in Flexkeeping based on guest activity or service requests within Duve.

The integration is designed to:

Enhance operational efficiency through automation
Eliminate manual task creation
Ensure consistent task management from guest request to completion

Supported Task Types:

Maintenance Tasks
Housekeeping Tasks

Special Fields Sync:

Sync of Specific Date and Hour of Task
Special Requests Field

Pricing

In order to open Flexkeeping integration, customers must purchase the Add-on. Flexkeeping is an add-on feature that will be available upon request and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.

How It Works

The integration uses unique identifiers and webhooks to map tasks between Duve and Flexkeeping. The workflow includes:

Custom upsell or Menu Product Setup: Hosts define free upsells - custom services in Duve (e.g., towel service or deep cleaning).
Custom Service Setup: Hosts define external IDs for each custom service in Duve (see below).
Trigger Configuration: Hosts set up webhooks to send data to Flexkeeping whenever a guest requests a custom service.
Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in Flexkeeping.
Task Confirmation: Flexkeeping confirms task creation, which is logged in Duve for transparency.

How to Set it up?

What is needed to start the process?

1. Request/Locate Credentials for Flexkeeping Integration

API Key
Flexkeeping Assignment Type
Flexkeeping API Key
Flexkeeping Facility ID

Locate Facility ID

Login to Flexkeeping Dashboard. Go to My Hotel > Properties, add your Hotel's/ Branches, and you will get your ID from the table.

Locate Flexkeeping Assignment Type

The left-side menu of the Flexkeeping Dashboard shows multiple assignment types. Send all Assignment Types to Duve Support.

- task
- repair
- issue

In the meantime, Start Setup of Menus or Custom Products

Duve hosts can already start to set up a menu product or custom service and align it to Housekeeping and Maintenance Requests

Note: Please ensure that Housekeeping and Maintenance requests are separated to 2 separate products in Duve.

Within the Service setup

When seting up the Menu Item or Custom Product, make sure to set the condition to be visible only from the check-in date on to ensure orders cannot be placed before guests arrive.

Navigate to Dashboard > Upsell > Manage

Select 'Edit'

In the 'Add Condition' section select the 'In-House' option.

Services must be set to 'Free'

Each item must have an External ID in the upsell in order to successfully push to Flexkeeping.

Single Product:

Multi Product:

Locate Assignment Codes to add into External ID Field

To get the list of External Ids or assignment codes, jump to Administration > Assignment Codes in the flexkeeping. Choose/ add your service and pick the # from a table.

The screenshot from the Flexkeeping Dashboard

Mandatory Last Step

Make sure the Room Number is set on the Room/Rental

To do this, please go to the Frontdesk.
Click on the Rooms/Rentals

Go into each Rental and check that the Room Number field is filled in as shown below:

Order Management and Logs

When the Order is Synced Successfully

A Log is shown on the Order page when it is successful

A log is also shown when it errors: