Knowcross Task Management Integration – Duve

The Knowcross integration with Duve enables seamless connectivity between Duve's guest management platform and Knowcross' powerful operational tools. This integration helps hotels streamline workflows and automate service requests.

Supported Task Types:

Maintanence
Housekeeping

Please note: This is a paid feature. To unlock the integration, contact the Duve Support Team.

Duve is excited to announce its new integration with Knowcross, a leading task management platform in the hospitality industry. This integration enables hotels to streamline operations by automatically creating tasks in Knowcross based on guest activity or service requests within Duve.

The integration is designed to:

Enhance operational efficiency through automation
Eliminate manual task creation
Ensure consistent task management from guest request to completion

Pricing

In order to open Knowcross integration, customers must purchase the Add-on. Knowcross is an add-on feature that will be available upon request and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.

How It Works

The integration uses unique identifiers and webhooks to map tasks between Duve and Knowcross. The workflow includes:

Custom upsell or Menu Product Setup: Hosts define free upsells - custom services in Duve (e.g., towel service or deep cleaning).
External IDs Setup: Hosts define external IDs for each custom service in Duve (see below).
Trigger Configuration: Hosts set up webhooks to send data to Knowcross whenever a guest requests a custom service.
Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in Knowcross.
Task Confirmation: Knowcross confirms task creation, which is logged in Duve for transparency.

How to Set It Up

1. Obtain a Knowcross Token

Log in to your Knowcross account.
Reach out to the Knowcross support team to obtain the following information:
- private_key
- public_key
- property_id
- API_url
- knowcross_category_id

In the meantime, Start Setup of Menus or Custom Products

Duve hosts can already start to set up a menu product or custom service and align it to Housekeeping and Maintenance Requests

Note: Please ensure that Housekeeping and Maintenance requests are separated to 2 separate products in Duve.

Within the Service setup

Services must be set to 'Free'

Each item must have an External ID in the upsell in order to successfully push to Alice.

Single Product:

Multi Product:

Mandatory Last Step

Make sure the Room Number is set on the Room/Rental

To do this, please go to the Frontdesk.
Click on the Rooms/Rentals

Go into each Rental and check that the Room Number field is filled in as shown below:

Example External IDs

ExternaId	Service Category Name (Description)
45352	Bedroom Items
45354	Beverage Items
163227	Coffee Bag
163226	Water
45350	Towels
163229	Shampoo
163228	Pillow
45347	Laundry Pick-up
45353	Electrical Appliances
45349	Baby Items
45348	Extra Bed Required
45351	Bathroom Amenities

Order Management and Logs

When the Order is Synced Successfully

A Log is shown on the Order page when it is successful

A log is also shown when it errors: