Knowcross Task Management Integration – Duve

The Knowcross integration with Duve enables seamless connectivity between Duve's guest management platform and Knowcross' powerful operational tools. This integration helps hotels streamline workflows and automate service requests.

The integration is designed to:

Enhance operational efficiency through automation
Eliminate manual task creation
Ensure consistent task management from guest request to completion

Supported Task Types:

Maintanence
Housekeeping

Pricing

In order to open Knowcross integration, customers must purchase the Add-on. Knowcross is an add-on feature that will be available upon request and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.

How It Works

The integration uses unique identifiers and webhooks to map tasks between Duve and Knowcross. The workflow includes:

Custom upsell or Menu Product Setup: Hosts define free upsells - custom services in Duve (e.g., towel service or deep cleaning).
External IDs Setup: Hosts define external IDs for each custom service in Duve (see below).
Trigger Configuration: Hosts set up webhooks to send data to Knowcross whenever a guest requests a custom service.
Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in Knowcross.
Task Confirmation: Knowcross confirms task creation, which is logged in Duve for transparency.

How to Set It Up

1. Reach out to the Knowcross support team to obtain the following information:

private_key
public_key
property_id
API_url
Call Description IDs for desired Services in Knowcross

In the meantime, Start Setup of Menus or Custom Products

Duve hosts can already start to set up a menu product or custom service and align it to Housekeeping and Maintenance Requests

Note: Please ensure that Housekeeping and Maintenance requests are separated to 2 separate products in Duve.

Within the Service setup

When seting up the Menu Item or Custom Product, make sure to set the condition to be visible only from the check-in date on to ensure orders cannot be placed before guests arrive.

Navigate to Dashboard > Upsell > Manage

Select 'Edit'

In the 'Add Condition' section select the 'In-House' option.

Services must be set to 'Free'

Each item must have an External ID(Call Description ID from Knowcross) in the upsell in order to successfully push to Knowcross.

Single Product:

Multi Product:

Note: Each service in a Multi Product setup must have the same category ID

Mandatory Last Step

Make sure the Room Number is set on the Room/Rental

To do this, please go to the Frontdesk.
Click on the Rooms/Rentals

Go into each Rental and check that the Room Number field is filled in as shown below:

Examples of Call Description ID

Categoryid	Description	Call Description ID
17791	Deliver Item	263343
17950	Ac Controller Not Working	267152
17950	Ac Leaking	267153
17950	Ac Panel Damaged	267154
17950	Other Ac	267155
17950	Ac Air Flow To Adjust	267156
17950	Ac Bad Smell	267157
17950	Ac Noisy	267158
17950	Ac Too Cold	267159
17950	Ac Too Warm	267160
17951	Amenity Needed In Room	267161
17951	Bouquet Required	267162
17952	Highlighter Required	267163
17952	Post It Pad Required	267164
17952	Ruler Required	267165
17952	Scissors Required	267166
17952	Scotch Tape Required	267167
17952	Stapler Required	267168

Order Management and Logs

When the Order is Synced Successfully

A Log is shown on the Order page when it is successful

A log is also shown when it errors:

Related to