Duve introduces a new Menu on the upsell page: A new upsell Builder menu in addition to the upsell options. This tool gives hosts complete control over their menu offerings, ensuring services are aligned with their property’s brand, operational capabilities, and guest expectations. With this functionality, hosts can provide personalized, visually appealing, and operationally efficient menus that enhance guest satisfaction and drive sales.
The updated F&B Menu in the Guest App provides a seamless and simplified experience for guests when ordering free and Paid items. Here's how the experience looks and feels.
Overview
The Product Builder focuses on non-POS upsells, It empowers hosts to configure menus with ease, including adding menu items, setting prices, managing categories, and defining availability. Guests see a tailored, user-friendly experience during their stay, while hosts enjoy robust tools to manage and track orders efficiently.
The updated F&B Menu in the Guest App serves as an option for hosts without a POS integration. Hosts who use POS systems like Symphony integration as a POS require an integration to Duve. This standalone menu provides options for all hosts without a POS connection as a standalone solution
How to set it up:
Step 1: Add a New Menu
Navigate to Upsells > Manage > Add New > Menu in the Duve frontdesk.
Step 2: Configure Menu Details
- Provide a Product Name and a Short Description to introduce the upsell.
- Upload a Cover Image for the menu's main screen.
Step 3: Define Categories and Items
- Use the "Product Inventory" section to add categories like "Breakfast" or "Drinks."
- Add menu items under each category, including:
- Name and Description
- Price (optional for free services)
- Maximum/Minimum Order Limits
- Image per item for visual appeal.
Step 4: Set Opening Hours
Define opening hours for when guests can place orders. Configure each day's opening hours and set timeframes per day for when the menu is open for orders.
Note: You can also set multiple timeframes per day, in case the kitchen is open for lunch and dinner hours.
New: Use the + or pen tool to add multiple timeframes per day or edit each date for different opening hours.
Advanced
Guest Notes:
- Enable the toggle to show the field
- Enable the toggle to make the field mandatory.
- Customize the 'placeholder for guests' to inform them what to include in the Guest Notes
Public guest app mode:
- A switch in the menu Builder (Advanced settings) enables or disables the Public Mode for the Guest App.
The option to activate or deactivate the Public Guest App is also available in the Guest App Builder.
Email and Notifications
Pop Up:
Choose internal users from the dropdown who will receive pop up notifications.
Host Experience: If the pop-up notification is enabled, it will display a pop-up regardless of the screen on which the user is currently standing each time a new Menu order is submitted.
Emails
Add any email address to recieve the order request, order confirmed, order cancelled by guest
Billing Identifier
Add the PMS Connectivity ID according to relevant HelpCenter instructions, see: How to Set up 2 Way sync of Upsells (2 Way Integrations Only)
Guest Experience
- Guests can view all products and services in the app without logging in.
When they select an item to order, the system prompts them to log in, continuing with the same behavior as custom products.
Conditions & limitations:
The Menu Product now supports advanced segmentation and condition settings,
similar to those available for custom products. This allows users to tailor menu visibility and
availability based on specific criteria.
Supported Conditions
- Guest Attributes: Adults, Babies, Children, Birth date, Guest country, Membership, Last stay.
- Booking Details: Booking source, Second label, Check-in options, Nights, Number of nights, Reservation status.
- Room Details: Brands, Tags, Rooms, Floor, Additional fields.
- Special Criteria: VIP Code, ID/Passport, Payment, Plan type.
- Custom Questions: Custom Question A, B, C, D.
- Timing: Arrive by, Pre Check-in, Pre Check-out.
Updated Guest Order Page Experience
The Order Page for guests now provides a more streamlined experience post-purchase.
- The Cancel button has been removed to prevent order modifications after purchase.
- Guests now see a "Have any questions?" message with a "Chat with us" button for support.
- For companies where chat is disabled, the button will not appear
Confirmation email sent to Guests
Host Management
All details from the guest's menu upsell order show in the top of the order page:
FAQ
Q: Can guests order menus in advance of their stay?
A: Menu Upsells are designed for F&B and Room service menus, meaning same day delivery. However, if you would like to manage Menu upsell ordering for guests in advance, please note that the service delivery date field in Duve will always reflect the same day and time that the guest has ordered the service. Guests will only be able to see Order date and not a specific delivery date in the Confirmation emails
Q: Can guests order menus in advance of their stay?
A: Menu Upsells are designed for F&B and Room service menus, meaning same day delivery. However, if you would like to manage Menu upsell ordering for guests in advance, please note that the service delivery date field in Duve will always reflect the same day and time that the guest has ordered the service. Guests will only be able to see Order date and not a specific delivery date in the Confirmation emails
Q: Can guests cancel menu orders?
A: Guests are not able to cancel menu orders after they are purchased/requested.
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