Duve is excited to announce a new enhancement to our integration with Mews PMS. This update enables automatic synchronization of guest profile updates from Mews to Duve, eliminating the need for hosts to manually update details in two systems. By addressing this point, Duve simplifies workflows, reduces manual effort, and ensures a seamless guest journey.
Important Note:
This feature is a one-way sync, from Mews to Duve (not vice versa). Customers do not need to configure anything in Duve, but they must ensure that webhooks are enabled in Mews and Duve.
- Automatic Profile Updates: When guest details are updated in Mews, the changes will now sync automatically to Duve in near real-time (within 15 minutes).
- Supported Fields: The integration will synchronize the following guest profile details:
- First Name
- Last Name
- External ID
- Phone Number
- Country
- Title
- Real-Time Updates: Any change made to these fields in Mews will trigger an immediate update in Duve, ensuring both systems stay aligned.
Use Cases
- Streamlined Group Booking Management:
- For large group reservations, such as 10 rooms with individual guest details, hosts can now update names and contact information directly in Mews. Duve will automatically sync the changes, saving time and effort.
- Seamless Guest Experience:
- With synchronized data, guest communications upsells, and check-in processes in Duve are based on the most up-to-date information from Mews.
- Reduced Manual Work:
- Hosts no longer need to manually re-enter changes in Duve, significantly reducing labor-intensive workflows and minimizing errors.
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