Duve now offers a new MRZ (Machine Readable Zone) Verification feature to enhance the document upload process for online check-ins. This feature ensures that guests upload valid, verifiable documents, aligning with compliance requirements in countries like Germany. By using AI-powered MRZ (Machine Readable Zone) verification, this update adds an extra layer of security and reliability to the check-in process while simplifying the workflow for both hosts and guests.
To process and approve that the MRZ is valid, Duve uses the following:
- Character Set:
- Only uppercase letters (A-Z), digits (0-9), and filler character <.
- Composed of 2 lines, each with 44 characters - TD3 format (used in passports)
- Check Digits test:
- Check digits are small numbers added after key details like the document number, birth date, and expiry date. They are made using a simple math rule and help spot mistakes if the information was copied or read wrong.
- Formatting Rules:
- Personal names use < as a separator or space replacement.
- Dates follow the YYMMDD format.
- The entire MRZ must match the expected length (44 characters per line).
- Data Consistency:
- There is no difference between the written data and the data in the MRZ characters
MRZ verification is enabled for all accounts using a passport and/or ID document upload
How to Set It Up
Navigate to Settings > Check-in > Required Documents. Under ID verification, select of the following document types:
- Passport
- National ID
- Driver's license
If you want this step to be mandatory, enable the Make Step Mandatory option. This will remove the “Skip” button for guests during the check-in process.
Monitor Verification Status:
- View verification results (Passed/Failed) directly on the Reservations Page, Single Reservation Screen, and Tasks Page in Duve.
- If verification passes, the document ID will automatically sync with the PMS.
Notifications:
When MRZ Verification is turned on, hosts will get notifications by default in the Activity Log.
Hosts can also enable emails for MRZ Verification failures.
Email Format:
Subject Line:
Use Cases
-
For Hosts:
- Ensure compliance with legal requirements by verifying non-German guest passports for police reports in Germany.
- Automatically sync verified document IDs to the PMS, streamlining operations and reducing manual data entry.
-
For Guests:
- Receive clear guidance on how to upload and verify documents successfully.
- Get real-time feedback on the status of uploaded documents, ensuring transparency and ease of use.
Guest Perspective:
When the guest is required to upload documents, they see:
When uploading the document fails:
Guests have 3 attempts to upload documents; after 3 attempts, an error will appear telling them to contact the host. A notification will be sent to the host accordingly.
Note: The Guest will be allowed to move forward in the Online Check-in despite the 3 failed attempts.
When the Required Documents page is optional, the Scan Later button is available:
Host Operations:
ID Verification column was added to the Reservation page:
ID Verification section added to the Reservation page:
ID Verification column added to the Tasks page:
Possible Reasons why the ID Verification failed
1. Document Image Quality: The uploaded ID images might be unclear, incomplete, or the wrong document type was uploaded.
2. MRZ (Machine Readable Zone) Issues: The MRZ format might not be fully visible or cut off in the image.
3. Verification Attempt Limits: Guests have 3 attempts to upload a valid document. After these, the document might be flagged as unverified.
4. Compliance and Setup: Incorrect host settings for required documents or booking/reservation statuses that exclude verification requirements.
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