DuveAI FAQ

Q: The AI stopped responding to the guests. Why?

A: When a user from the customer side is answering the guest, using a manual message (not an automated message), it will deactivate the AI, and he won't respond in the next query from the guest. If needed, the AI can be reactivated by assigning the AI to the conversation again.

Q: What kind of support can I expect from Duve's AI Agent?

A: Duve's AI Agent provides immediate support and information regarding room/rental and guest information inside the Duve platform, helping guests navigate and resolve issues efficiently.

Q: How does a guest initiate a conversation with Duve's AI Agent?

A: When a guest initiates a conversation and a message flows into the Communication Hub, the AI Agent will promptly respond and offer help with your inquiries.

Q: What types of inquiries can Duve's AI Agent handle?

A: Duve's AI Agent can handle a wide range of technical questions related to information added within the Guest App and other sources, providing support and information on various guest information.

Q: Can I ask Duve's AI Agent questions about specific features?

A: Yes, you can ask Duve's AI Agent questions about specific information regarding the guest’s stay, and it will provide the necessary support and information.

Q: What communication channels does Duve's AI Agent support?

A: Duve's AI Agent can handle inquiries across various communication channels, including SMS, WhatsApp, Chat, and OTA direct communication.

Q: How does Duve's AI Agent personalize responses?

A: Duve's AI Agent personalizes responses by analyzing guest profiles and property-related information to provide accurate and tailored assistance.

Q: Is Duve's AI Agent capable of automating responses?

A: Yes, Duve's AI Agent is an automated support tool that aims to streamline communication and enhance guest experience by delivering prompt replies.