Contactless Online Check-in Flow

Duve now supports a fully contactless check-in experience, allowing guests to check in quickly, securely, and independently using their mobile devices. This streamlined flow is triggered via QR code scanning on the guest's check-in day and guides them through identification, online check-in, ID verification, and digital key access — all without any staff intervention.

For Pricing, please contact Duve's Support Team or your dedicated Customer Success Manager. 

What’s New?

• QR Code-Triggered Check-in: Guests can begin check-in by scanning a QR code displayed at the property.
• "Wait Mode" Guest App: Displays real-time updates while waiting for room readiness.
• Automatic Room & Key Assignment: Room is auto-assigned, key is released, and guest receives a welcome message — all seamlessly.
• Guest App Transitions to "Ready Mode": Unlocks access to digital keys and app features once the room is ready.

Guest Experience

1. Scan QR Code

• On the check-in day, the guest scans the QR code in the Reception using their mobile device.

2. Identification & Login

• The guest can log in with the following details to start their Contactless Check-in process:
  • First Name
  • Last Name
  • Check-out Date OR
  • Phone Number
  • Email Address
  • Booking Number

3. For Group Reservations, select which Reservation within the Room

• If multiple reservations exist under the guest’s details, the system prompts them to select the correct one.

4. Complete Online Check-in

• If not already completed, the guest is guided to finish:
  • Online Check-in Form
  • ID upload or verification
  • Payment (if required)

5. Waiting Phase – "Wait Mode"

If any of the following is incomplete:

• ID not yet verified
• Payment not confirmed
• Room not yet ready

The guest app displays a "Wait Mode" screen:

✅ Guests are automatically notified (via Scheduled messaging) once the room is ready.

6. Room Assignment & Key Release

Once all verifications are complete and the room is ready:

• 🏨 Room is automatically assigned (the highest room number in category)
• 🗝️ Key is automatically released
• ✅ Reservation is marked as “Checked-in”
• 💬 A message is sent to the guest
• 📱 Guest App switches to “Ready Mode”, allowing digital key access

🔑 Digital Key & App Access

Guests are prompted to download the native app to:

• Access their digital room key
• View room details
• Enjoy additional services

⚠️ Digital key access requires the native app. Guests are prompted to download it in the final step.

❓FAQ

Q: What if the guest does not have a mobile device?

A: They will be redirected to the standard OCI flow, which may require front desk interaction.

Q: Can a guest complete this process before check-in day?

A: Guests can start earlier, but the QR-based flow is only triggered on check-in day. Room and key release happen only on that day.

Q: How does a guest know when their room is ready?

A: The app will notify them automatically when they move from "Wait Mode" to "Ready Mode", enabling key access.

Q: What happens if a guest has more than one reservation?

A: The system will display all reservations, and the guest will be asked to select the correct one.